Ongoing Service Failures and Broken Promises from Vodacom’s RewardsCo Centre

I am writing to request urgent intervention regarding the ongoing issues I’ve experienced with Vodacom’s RewardsCo Centre.

In August 2024, I agreed to a contract for unlimited home WiFi data. When the package eventually arrived months later, I discovered that it only included 200GB, which is not what I agreed to.

I contacted RewardsCo in September 2024 and was promised 10GB promotional data as compensation. I never received it. As of 28 November 2025, I am now being told that I must provide another Vodacom number for this data to be loaded—information that was never disclosed to me despite several calls, including on 26 September 2025.

Throughout this process, RewardsCo has consistently failed to follow through on their promises. I spoke to Bonani Maxam and Steve Casel, both of whom assured me they would resolve the issue, yet no progress has been made.

My concerns are as follows: 1. I was misled about the package (unlimited data vs 200GB). 2. I was promised promotional data that I never received. 3. I am being overcharged: I agreed to R299 per month, yet I am currently billed R329.14 for what is meant to be a 36-month contract.

These issues have caused significant frustration, inconvenience, and loss of trust. I urgently request assistance in resolving this matter. Account Number: I***-5 Quotation Number: ***