GU
Grant U
1 reviews | Active since Jan 2019
28 Feb 2022, 11:34
No upgrade or solution since Nov 2021
Its a pity there is no option for Zero stars or even minus options.I had confirmation of an upgrade I actioned on the MTN website in November and still nothing has happened, we are now rolling over to March 2022. Been promised for the deal to be honoured too many times to mention by too many people, always with a 2 week finite time put on things suposedly, esp by Levania Naido. Then recieve an sms a few days ago just saying that the deal is now cancelled. All the while, while still paying for a MTN Sky package because there was no stock of the device. A common Samsung A52. I chose to downgrade my package in November when my upgrade was eligible to save money and allign my usage correctly and refresh my device. Apparently the package change can only happen when you receive your device, what BS. So now, since November last year I have been debited over R3000 rand in un-needed and unused contract ******* with no new device or explanation, despite Lezain Williams pretending to be a manager and get back to me by close of bussiness 4 DAYS AGO! what an absolute embarrassment to @MTN and all the other companies you represent. Shame on you. We now go to the ombudsman and public as you are still unreachable by phone and zero response to my e-mails. Shame on you.
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
28 Feb 2022, 11:57 Hi Grant,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available.
You may reapply for an available deal on the MTN website.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available.
You may reapply for an available deal on the MTN website.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply28 Feb 2022, 11:57
Official
Hi Grant,
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available.
You may reapply for an available deal on the MTN website.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking the time to write to us about your MTN query.
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available.
You may reapply for an available deal on the MTN website.
The above query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
GU
Grant U's updateReviewer Update
28 Feb 2022, 12:29*****!!! Pure and simple, and its a useless copy and paste response.
You have **** to me then as each time I contacted someone I was explicitly told that the upgrade would still happen and there would be a solution by both Levania Naido and Lezain Williams.
Do me the basic courtesy of listening to your recorded calls and prove me wrong. Please.
Shame on you.
You have **** to me then as each time I contacted someone I was explicitly told that the upgrade would still happen and there would be a solution by both Levania Naido and Lezain Williams.
Do me the basic courtesy of listening to your recorded calls and prove me wrong. Please.
Shame on you.
GU
Grant U's update28 Feb 2022, 12:29
Reviewer Update
*****!!! Pure and simple, and its a useless copy and paste response.
You have **** to me then as each time I contacted someone I was explicitly told that the upgrade would still happen and there would be a solution by both Levania Naido and Lezain Williams.
Do me the basic courtesy of listening to your recorded calls and prove me wrong. Please.
Shame on you.
You have **** to me then as each time I contacted someone I was explicitly told that the upgrade would still happen and there would be a solution by both Levania Naido and Lezain Williams.
Do me the basic courtesy of listening to your recorded calls and prove me wrong. Please.
Shame on you.
GU
Grant U's updateReviewer Update
28 Feb 2022, 17:08Quoting your cut and paste reply above, same one sent from Mondo to same query please explain the following:
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.Why was there no solution or mention of this until end of February the following year? I was promised that it was still going to happen by multiple staff members. Please listen to your recorded calls and prove me wrong.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available. Absolutely acceptable yes. BUT why keep lying to me by telling me repeatedly then that it was till going to happen for 3 months thereafter? You could have just told me that and offered an alternative. Instead you said its just a case of waiting for the Samsung watch as it was bundled with the Samsung A52s. I even enquired if you could just send the device and the watch addition later to expedite the contract change so as to implement my much needed savings but you said it wasn't possible. Again, listen to your calls and prove me wrong!
You may reapply for an available deal on the MTN website. But that is exactly where I did it, successfully I can prove, the first time and here we are, 4 months later!!!! How could I trust the exact same portal/company that has left me in the lurch for 4 months and cost me personally around R3000 rand in unneeded expense? I thought a person behind this obviously unsuccessful at following through website could assist in the same thing NOT happening again and doubling my expense and frustration yet again.
The above query will now be closed. You have clearly 'closed' it already and despite Lezain Williams saying that he was a manager and would get back to me by close of bussiness last Thursday all I have is un-rep**** sent messages directly to him, except one reply where I had come up with 2 proposed solutions myself due to his non-action and courtesy where blatantly "would not recommend any deals listed on Mondo website as they may not be available". I then requested any recommendation from him that actually existed in real life as of last Thursday but have still had zero response other than this quoted one here. Zip, zero, nothing in my inbox.
We do apologize for the inconvenience caused. Well that's nice, but all I need and have repeatedly asked for is a simple solution or recommendation from you, via your chosen channel. An alternative to the original channel which failed me. A call back, a mail, anything just to keep me from overpaying for something I don't need, for yet another month of waste. Again check your records, I can send you my confirmation and congratulatory e-mails of my upgrade and new package, listen to your calls. Please prove me wrong.......
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.Why was there no solution or mention of this until end of February the following year? I was promised that it was still going to happen by multiple staff members. Please listen to your recorded calls and prove me wrong.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available. Absolutely acceptable yes. BUT why keep lying to me by telling me repeatedly then that it was till going to happen for 3 months thereafter? You could have just told me that and offered an alternative. Instead you said its just a case of waiting for the Samsung watch as it was bundled with the Samsung A52s. I even enquired if you could just send the device and the watch addition later to expedite the contract change so as to implement my much needed savings but you said it wasn't possible. Again, listen to your calls and prove me wrong!
You may reapply for an available deal on the MTN website. But that is exactly where I did it, successfully I can prove, the first time and here we are, 4 months later!!!! How could I trust the exact same portal/company that has left me in the lurch for 4 months and cost me personally around R3000 rand in unneeded expense? I thought a person behind this obviously unsuccessful at following through website could assist in the same thing NOT happening again and doubling my expense and frustration yet again.
The above query will now be closed. You have clearly 'closed' it already and despite Lezain Williams saying that he was a manager and would get back to me by close of bussiness last Thursday all I have is un-rep**** sent messages directly to him, except one reply where I had come up with 2 proposed solutions myself due to his non-action and courtesy where blatantly "would not recommend any deals listed on Mondo website as they may not be available". I then requested any recommendation from him that actually existed in real life as of last Thursday but have still had zero response other than this quoted one here. Zip, zero, nothing in my inbox.
We do apologize for the inconvenience caused. Well that's nice, but all I need and have repeatedly asked for is a simple solution or recommendation from you, via your chosen channel. An alternative to the original channel which failed me. A call back, a mail, anything just to keep me from overpaying for something I don't need, for yet another month of waste. Again check your records, I can send you my confirmation and congratulatory e-mails of my upgrade and new package, listen to your calls. Please prove me wrong.......
GU
Grant U's update28 Feb 2022, 17:08
Reviewer Update
Quoting your cut and paste reply above, same one sent from Mondo to same query please explain the following:
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.Why was there no solution or mention of this until end of February the following year? I was promised that it was still going to happen by multiple staff members. Please listen to your recorded calls and prove me wrong.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available. Absolutely acceptable yes. BUT why keep lying to me by telling me repeatedly then that it was till going to happen for 3 months thereafter? You could have just told me that and offered an alternative. Instead you said its just a case of waiting for the Samsung watch as it was bundled with the Samsung A52s. I even enquired if you could just send the device and the watch addition later to expedite the contract change so as to implement my much needed savings but you said it wasn't possible. Again, listen to your calls and prove me wrong!
You may reapply for an available deal on the MTN website. But that is exactly where I did it, successfully I can prove, the first time and here we are, 4 months later!!!! How could I trust the exact same portal/company that has left me in the lurch for 4 months and cost me personally around R3000 rand in unneeded expense? I thought a person behind this obviously unsuccessful at following through website could assist in the same thing NOT happening again and doubling my expense and frustration yet again.
The above query will now be closed. You have clearly 'closed' it already and despite Lezain Williams saying that he was a manager and would get back to me by close of bussiness last Thursday all I have is un-rep**** sent messages directly to him, except one reply where I had come up with 2 proposed solutions myself due to his non-action and courtesy where blatantly "would not recommend any deals listed on Mondo website as they may not be available". I then requested any recommendation from him that actually existed in real life as of last Thursday but have still had zero response other than this quoted one here. Zip, zero, nothing in my inbox.
We do apologize for the inconvenience caused. Well that's nice, but all I need and have repeatedly asked for is a simple solution or recommendation from you, via your chosen channel. An alternative to the original channel which failed me. A call back, a mail, anything just to keep me from overpaying for something I don't need, for yet another month of waste. Again check your records, I can send you my confirmation and congratulatory e-mails of my upgrade and new package, listen to your calls. Please prove me wrong.......
Please note that as per the MTN system, the application which was processed in November reflects as cancelled.Why was there no solution or mention of this until end of February the following year? I was promised that it was still going to happen by multiple staff members. Please listen to your recorded calls and prove me wrong.
Kindly note that MTN packages change every month, therefore, the deal which was processed in November will not be available. Absolutely acceptable yes. BUT why keep lying to me by telling me repeatedly then that it was till going to happen for 3 months thereafter? You could have just told me that and offered an alternative. Instead you said its just a case of waiting for the Samsung watch as it was bundled with the Samsung A52s. I even enquired if you could just send the device and the watch addition later to expedite the contract change so as to implement my much needed savings but you said it wasn't possible. Again, listen to your calls and prove me wrong!
You may reapply for an available deal on the MTN website. But that is exactly where I did it, successfully I can prove, the first time and here we are, 4 months later!!!! How could I trust the exact same portal/company that has left me in the lurch for 4 months and cost me personally around R3000 rand in unneeded expense? I thought a person behind this obviously unsuccessful at following through website could assist in the same thing NOT happening again and doubling my expense and frustration yet again.
The above query will now be closed. You have clearly 'closed' it already and despite Lezain Williams saying that he was a manager and would get back to me by close of bussiness last Thursday all I have is un-rep**** sent messages directly to him, except one reply where I had come up with 2 proposed solutions myself due to his non-action and courtesy where blatantly "would not recommend any deals listed on Mondo website as they may not be available". I then requested any recommendation from him that actually existed in real life as of last Thursday but have still had zero response other than this quoted one here. Zip, zero, nothing in my inbox.
We do apologize for the inconvenience caused. Well that's nice, but all I need and have repeatedly asked for is a simple solution or recommendation from you, via your chosen channel. An alternative to the original channel which failed me. A call back, a mail, anything just to keep me from overpaying for something I don't need, for yet another month of waste. Again check your records, I can send you my confirmation and congratulatory e-mails of my upgrade and new package, listen to your calls. Please prove me wrong.......
Rewardsco.com's replyOfficial
01 Mar 2022, 08:21Hi Grant,
Trust you are well.
Thank you for raising the above with us.
Please note that we have escalated your query to the sales team to get in touch with you.
Kindly note that the deal which was done in November will no longer be available and you will be subjected to a credit vet.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for raising the above with us.
Please note that we have escalated your query to the sales team to get in touch with you.
Kindly note that the deal which was done in November will no longer be available and you will be subjected to a credit vet.
Regards,
The Rewardsco Team
Rewardsco.com's reply01 Mar 2022, 08:21
Official
Hi Grant,
Trust you are well.
Thank you for raising the above with us.
Please note that we have escalated your query to the sales team to get in touch with you.
Kindly note that the deal which was done in November will no longer be available and you will be subjected to a credit vet.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for raising the above with us.
Please note that we have escalated your query to the sales team to get in touch with you.
Kindly note that the deal which was done in November will no longer be available and you will be subjected to a credit vet.
Regards,
The Rewardsco Team
GU
Grant U's updateReviewer Update
01 Mar 2022, 14:40That's great news and is now the second escalation apparently... When can I expect a call from the said sales team? you rep**** at 8:21 this morning, again only on this platform, publicly, while my phone still hasn't rung or my inbox been graced with a message or reply. I really hope it wont be another 4 months and another R3000 rand. Will your sales team be contacting me here???
GU
Grant U's update01 Mar 2022, 14:40
Reviewer Update
That's great news and is now the second escalation apparently... When can I expect a call from the said sales team? you rep**** at 8:21 this morning, again only on this platform, publicly, while my phone still hasn't rung or my inbox been graced with a message or reply. I really hope it wont be another 4 months and another R3000 rand. Will your sales team be contacting me here???
Rewardsco.com's replyOfficial
01 Mar 2022, 16:37Hi Grant,
Please note that you will be contacted within this week.
Regards,
The Rewardsco Team
Please note that you will be contacted within this week.
Regards,
The Rewardsco Team
Rewardsco.com's reply01 Mar 2022, 16:37
Official
Hi Grant,
Please note that you will be contacted within this week.
Regards,
The Rewardsco Team
Please note that you will be contacted within this week.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
10 Mar 2022, 15:11Hi Grant,
We do apologize for the delay with feedback for the above.
Kindly note that we have re-escalated your query to the sales team for assistance.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
We do apologize for the delay with feedback for the above.
Kindly note that we have re-escalated your query to the sales team for assistance.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Mar 2022, 15:11
Official
Hi Grant,
We do apologize for the delay with feedback for the above.
Kindly note that we have re-escalated your query to the sales team for assistance.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
We do apologize for the delay with feedback for the above.
Kindly note that we have re-escalated your query to the sales team for assistance.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
GU
Grant U's updateReviewer Update
12 Mar 2022, 15:58Why do I only ever get a response on here rewardsco, you have all my details and now its 3 escalations apparently? Surely a quick phonecall from someone who cares would take less effort than replying here or removing my other post with more factual info.
What is your **** and dishonest timeframe on it this time? Oh wait just read it again, and there isnt't one, but you can't possibly dissapoint me anymore so why not just commit to a deadline of another 4 months and another R4000 rand of my money, you don't care but I sure do!!!
What is your **** and dishonest timeframe on it this time? Oh wait just read it again, and there isnt't one, but you can't possibly dissapoint me anymore so why not just commit to a deadline of another 4 months and another R4000 rand of my money, you don't care but I sure do!!!
GU
Grant U's update12 Mar 2022, 15:58
Reviewer Update
Why do I only ever get a response on here rewardsco, you have all my details and now its 3 escalations apparently? Surely a quick phonecall from someone who cares would take less effort than replying here or removing my other post with more factual info.
What is your **** and dishonest timeframe on it this time? Oh wait just read it again, and there isnt't one, but you can't possibly dissapoint me anymore so why not just commit to a deadline of another 4 months and another R4000 rand of my money, you don't care but I sure do!!!
What is your **** and dishonest timeframe on it this time? Oh wait just read it again, and there isnt't one, but you can't possibly dissapoint me anymore so why not just commit to a deadline of another 4 months and another R4000 rand of my money, you don't care but I sure do!!!
Rewardsco.com's replyOfficial
12 Jan 2023, 16:30Rewardsco.com's reply12 Jan 2023, 16:30
Official