CK
Charlene K
1 reviews | Active since Jan 2013
09 Oct 2021, 13:04
No Follow through after upgrade. No OTP from Vodacom
Tyron agent Raesa manager
Tyron called me to say that he works for Vodacom and that I qualify for an upgrade. Didn’t receive an OTP for upgrade or waybill number for a phone that is supposed to be delivered to me . They did say that the device will be delivered between 1-3 working days . This transaction was completed on Thursday and all calls are recorded for these reasons. semi professional service. Leaves a feeling of discomfort at the end when no reference number or follow through is provided.
Helpful (0)
Replies (13)0
Replies (13)
Rewardsco.com's replyOfficial
09 Oct 2021, 14:12 Hi Charlene,
Thank you for taking the time to write to us about your Vodacom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142296.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142296.
Regards,
The Rewardsco Team
Rewardsco.com's reply09 Oct 2021, 14:12
Official
Hi Charlene,
Thank you for taking the time to write to us about your Vodacom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142296.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom application.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO142296.
Regards,
The Rewardsco Team
CK
Charlene K's updateReviewer Update
09 Oct 2021, 22:19Hi , thank you for the speedy response.
When one does call the rewardsco number supp**** we get a message saying that we need to send a message on the website.
How does that work? What are the turn around times for that ?
When one does call the rewardsco number supp**** we get a message saying that we need to send a message on the website.
How does that work? What are the turn around times for that ?
CK
Charlene K's update09 Oct 2021, 22:19
Reviewer Update
Hi , thank you for the speedy response.
When one does call the rewardsco number supp**** we get a message saying that we need to send a message on the website.
How does that work? What are the turn around times for that ?
When one does call the rewardsco number supp**** we get a message saying that we need to send a message on the website.
How does that work? What are the turn around times for that ?
CK
Charlene K's updateReviewer Update
09 Oct 2021, 22:23Please also try to be courteous to the people that you are cold calling on as we have appointments set up for the day and it’s quite frustrating when a person on the other side is trying to make a sale for the sake of making a sale and not with the internet of genuine customer service. This has actually left a very bitter taste . I have been a loyal customer of Vodacom since 2001. If I do change networks it will be cause of this distasteful experience.
CK
Charlene K's update09 Oct 2021, 22:23
Reviewer Update
Please also try to be courteous to the people that you are cold calling on as we have appointments set up for the day and it’s quite frustrating when a person on the other side is trying to make a sale for the sake of making a sale and not with the internet of genuine customer service. This has actually left a very bitter taste . I have been a loyal customer of Vodacom since 2001. If I do change networks it will be cause of this distasteful experience.
CK
Charlene K's updateReviewer Update
09 Oct 2021, 22:26If you need to contact me please use the email that you have on record as you have all my details anyway.
CK
Charlene K's update09 Oct 2021, 22:26
Reviewer Update
If you need to contact me please use the email that you have on record as you have all my details anyway.
Rewardsco.com's replyOfficial
10 Oct 2021, 13:47 Hi Charlene,
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Oct 2021, 13:47
Official
Hi Charlene,
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Rewardsco Team
CK
Charlene K's updateReviewer Update
11 Oct 2021, 10:37Dear Rewardsco and Vodacom team…. I am shocked an appalled that this is the service I get for being a loyal Vodacom client.
1. No reference number was provided at the initial call
2. The got the delivery adress wrong after me confirming it on the recorded call
3. They even got the contact number wrong .
4. I needed to call ram to do more admin work cause the rewardsco team member gave a data line as a contact number. The one that he upgraded . And should know that the number does not receive calls.
5. In future if you can’t follow through with a transaction please don’t start it.
6. I am really not sure how Vodacom can outsource to such incompetence.
1. No reference number was provided at the initial call
2. The got the delivery adress wrong after me confirming it on the recorded call
3. They even got the contact number wrong .
4. I needed to call ram to do more admin work cause the rewardsco team member gave a data line as a contact number. The one that he upgraded . And should know that the number does not receive calls.
5. In future if you can’t follow through with a transaction please don’t start it.
6. I am really not sure how Vodacom can outsource to such incompetence.
CK
Charlene K's update11 Oct 2021, 10:37
Reviewer Update
Dear Rewardsco and Vodacom team…. I am shocked an appalled that this is the service I get for being a loyal Vodacom client.
1. No reference number was provided at the initial call
2. The got the delivery adress wrong after me confirming it on the recorded call
3. They even got the contact number wrong .
4. I needed to call ram to do more admin work cause the rewardsco team member gave a data line as a contact number. The one that he upgraded . And should know that the number does not receive calls.
5. In future if you can’t follow through with a transaction please don’t start it.
6. I am really not sure how Vodacom can outsource to such incompetence.
1. No reference number was provided at the initial call
2. The got the delivery adress wrong after me confirming it on the recorded call
3. They even got the contact number wrong .
4. I needed to call ram to do more admin work cause the rewardsco team member gave a data line as a contact number. The one that he upgraded . And should know that the number does not receive calls.
5. In future if you can’t follow through with a transaction please don’t start it.
6. I am really not sure how Vodacom can outsource to such incompetence.
Rewardsco.com's replyOfficial
11 Oct 2021, 11:00Good day,
We do apologize for the level of service which you have received thus far.
Kindly note that we will be in contact with you, before COB today.
Regards,
The Rewardsco Team
We do apologize for the level of service which you have received thus far.
Kindly note that we will be in contact with you, before COB today.
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Oct 2021, 11:00
Official
Good day,
We do apologize for the level of service which you have received thus far.
Kindly note that we will be in contact with you, before COB today.
Regards,
The Rewardsco Team
We do apologize for the level of service which you have received thus far.
Kindly note that we will be in contact with you, before COB today.
Regards,
The Rewardsco Team
CK
Charlene K's updateReviewer Update
08 Dec 2021, 11:03Please remove me from the rewards co contact list !
+27 (31) *** this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
+27 (31) *** this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
CK
Charlene K's update08 Dec 2021, 11:03
Reviewer Update
Please remove me from the rewards co contact list !
+27 (31) *** this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
+27 (31) *** this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
CK
Charlene K's updateReviewer Update
08 Dec 2021, 11:04Please remove me from the rewards co contact list !
+27 (31) 8. 1. 6. 5. 6. 8. 2 this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
+27 (31) 8. 1. 6. 5. 6. 8. 2 this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
CK
Charlene K's update08 Dec 2021, 11:04
Reviewer Update
Please remove me from the rewards co contact list !
+27 (31) 8. 1. 6. 5. 6. 8. 2 this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
+27 (31) 8. 1. 6. 5. 6. 8. 2 this number spams me
+27 (10) ***
I don’t have time in the middle of the day to take sales calls.
It’s incredibly frustrating !
Kindly remove my details from the rewardsco contact list , if I am contacted on future by the rewardsco by any campaign that will be an infringement of the popi act ! Thanks
CK
Charlene K's updateReviewer Update
08 Dec 2021, 11:07I have also said on the 9th of October in this thread … that if you desperately need to contact me for what ever reason they have my email .
However now please don’t ever contact me !
However now please don’t ever contact me !
CK
Charlene K's update08 Dec 2021, 11:07
Reviewer Update
I have also said on the 9th of October in this thread … that if you desperately need to contact me for what ever reason they have my email .
However now please don’t ever contact me !
However now please don’t ever contact me !
Rewardsco.com's replyOfficial
08 Dec 2021, 11:10Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Rewardsco.com's reply08 Dec 2021, 11:10
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
CK
Charlene K's updateReviewer Update
10 Dec 2021, 12:02This is really really upsetting.
I have asked not to be contacted by rewardsco and yet you call me
+27 871. 31 . 4841
STOP!!!!
I don’t want anything you have to offer !
I have asked not to be contacted by rewardsco and yet you call me
+27 871. 31 . 4841
STOP!!!!
I don’t want anything you have to offer !
CK
Charlene K's update10 Dec 2021, 12:02
Reviewer Update
This is really really upsetting.
I have asked not to be contacted by rewardsco and yet you call me
+27 871. 31 . 4841
STOP!!!!
I don’t want anything you have to offer !
I have asked not to be contacted by rewardsco and yet you call me
+27 871. 31 . 4841
STOP!!!!
I don’t want anything you have to offer !
Rewardsco.com's replyOfficial
18 Jan 2022, 15:27Hi Charlene,
Trust you are well.
Please note that your details has been escalated to the relevant department to remove you from our data base.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your details has been escalated to the relevant department to remove you from our data base.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Jan 2022, 15:27
Official
Hi Charlene,
Trust you are well.
Please note that your details has been escalated to the relevant department to remove you from our data base.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your details has been escalated to the relevant department to remove you from our data base.
Regards,
The Rewardsco Team