New device order place without my consent.

I was contacted yesterday(The 21st of October) by one of your agents from rewardsco regarding my main Vodacom number, and the possibility of changing my current package.

I informed the agent that I was looking to upgrade to one of the refurbished iPhones, and they assisted me with ordering a refurbished iPhone 11 128GB.

During the call the agent also stated that the package would include both a charger and headset, and I also mentioned that I would like a new SIM card as my current one is slightly old. The agent said that they would include a new sim as well, so that I can do the SIM swap. I had not received any confirmation emails with the invoice or further communication after this.

The iPhone was delivered this morning (The 22 of October), but I noticed the packaging did not include any of the extras that had been promised and that the iPhone that had been sent was an iPhone 11 Pro 64GB.

I then phoned both Vodacom and Rewardsco, and the agents confirmed that the original order for the iPhone 11 129GB had been canceled shortly after the call and a new, more expensive order for the iPhone 11 Pro 64GB was placed within minutes without my consent.

At no point was I contacted to inform me of the change, and at no point did I agree to any new terms for the more expensive device and package. I had not received any calls, nor emails stating the cancellation and new order being placed.

This violates both the "Right to Fair and Responsible Marketing" as well as the "Right to Fair and Honest Dealing" Consumer Protection Acts.

I had informed both Vodacom and Rewardsco to cancel the upgrade and to collect the device, but I do expect the device and extras I was promised during the call, at the original price that I had been offered.