NEVER PURCHASE ANYTHING FROM REWARDSCO OR MTN

Horrific! Sales Agents sell contracts in a dishonest way. Had a MTN wifi router contract sold to me. Told it was 6 months when it was 36 months Told it was 50GB instead it was 15GB pm.

When I heard it at the time it sounded too good to be true. I confirmed it over mobile phone with agents. The contract period as well as GB amount. Indeed it was confirmed 50GB for 6 Months.

It's almost a year later and now I just have a running debit which MTN stores told me they cannot cancel, as it has to be done by Rewards Co.

I Phoned ReCo 27/06/2024 A dispute was logged. I awaited the copy of the call recording. (They said it would take 3-5 days)

Didn't receive feedback for almost over a month. Sent an email to customer care with case number just to be told to contact them directly via phone. 15/07/2024

Did so and was told the recording is not in my favor. When I asked for a copy they want to send me back to MTN stores to have the recording being sent to store directly?!

I just want to CANCEL the CONTRACT. I don't even care for the penalized amount.

When I wanted to cancel, guess who Rewards Co sent me to? MTN!

I tried asking for instructions and the agent Tracy pretended not to hear me? She mentioned they did sms me and tried phoning. The number they tried contacting was a number that doesn't even exist?? After confirming my details EVERY SINGLE TIME I CALLED.

Both MTN and Rewards Co are absolute *******. Terrible!