BR
Besharet R
1 reviews | Active since Dec 2018
10 Aug 2022, 10:30
Need Help … need to speak to someone urgently….
Struggling to contact the sales team… I sent a few email requests via the website, called the number just get a silly automated response and hold tone… following up on an Upgrade, the one time I did get thru I spoke to a customer service consultant after holding for 10 more minutes and she transferred me to sales and I got cut off … tried calling back a few times and the phone just cuts after 2 / 3 minutes… please call me …
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
10 Aug 2022, 10:57Good day Besharet,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258886
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258886
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Aug 2022, 10:57
Official
Good day Besharet,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258886
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO258886
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
11 Aug 2022, 10:11Hi Besharet,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we are unable to locate an application that you agreed to.
Due to a call being made to you, last week, we have logged an internal investigation to find which sales consultant contacted you.
Once we receive the above information, your query will be escalated to the sales team to contact you and finalize the deal on the MTN system.
We will keep you updated of the progress.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we are unable to locate an application that you agreed to.
Due to a call being made to you, last week, we have logged an internal investigation to find which sales consultant contacted you.
Once we receive the above information, your query will be escalated to the sales team to contact you and finalize the deal on the MTN system.
We will keep you updated of the progress.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Aug 2022, 10:11
Official
Hi Besharet,
Trust you are well.
As per your telephonic discussion with Nicole, please note that we are unable to locate an application that you agreed to.
Due to a call being made to you, last week, we have logged an internal investigation to find which sales consultant contacted you.
Once we receive the above information, your query will be escalated to the sales team to contact you and finalize the deal on the MTN system.
We will keep you updated of the progress.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that we are unable to locate an application that you agreed to.
Due to a call being made to you, last week, we have logged an internal investigation to find which sales consultant contacted you.
Once we receive the above information, your query will be escalated to the sales team to contact you and finalize the deal on the MTN system.
We will keep you updated of the progress.
We do apologize for the inconvenience caused.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
11 Aug 2022, 13:27As discussed, your query has been deemed Valid (in your favor), as we do pick up a sale call.
A request has been sent to the sales team to make contact with you and reprocess the application.
A request has been sent to the sales team to make contact with you and reprocess the application.
Rewardsco.com's reply11 Aug 2022, 13:27
Official
As discussed, your query has been deemed Valid (in your favor), as we do pick up a sale call.
A request has been sent to the sales team to make contact with you and reprocess the application.
A request has been sent to the sales team to make contact with you and reprocess the application.
Rewardsco.com's replyOfficial
22 Aug 2022, 15:44Hi Besharet,
Trust you are well.
As discussed with the sales team, please note that your upgrade can be processed at a later stage so that you don't get billed extra for an early upgrade.
You may reapply for an upgrade at an MTN store or online. Alternatively, you may send an email to us at ***.
Due to the above, your query will now be closed.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with the sales team, please note that your upgrade can be processed at a later stage so that you don't get billed extra for an early upgrade.
You may reapply for an upgrade at an MTN store or online. Alternatively, you may send an email to us at ***.
Due to the above, your query will now be closed.
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Aug 2022, 15:44
Official
Hi Besharet,
Trust you are well.
As discussed with the sales team, please note that your upgrade can be processed at a later stage so that you don't get billed extra for an early upgrade.
You may reapply for an upgrade at an MTN store or online. Alternatively, you may send an email to us at ***.
Due to the above, your query will now be closed.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with the sales team, please note that your upgrade can be processed at a later stage so that you don't get billed extra for an early upgrade.
You may reapply for an upgrade at an MTN store or online. Alternatively, you may send an email to us at ***.
Due to the above, your query will now be closed.
Regards,
The Rewardsco Team