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Cezanne Jansen van Vuuren

1 reviews | Active since Mar 2021

17 Jan 2023, 16:37

MTN / Rewardsco Mondo Shockingly bad service

Terrible service. Cannot speak to them, phone just dies, log a complaint on the website, error with submission. Sent them a mail to customer care, a bot responds with a mail to open a chat, which also gave me an error. The are representing MTN in this instance and has made it impossible to upgrade my device online as they so widely advertised makes your life easier. I at last received my device without the tablet that was part of the offer for the upgrade. This after my 1st upgrade just went missing, when the Biometrics did not want to work.

0
Replies (6)
Rewardsco.com
Rewardsco.com's reply17 Jan 2023, 16:40
Official
Good day Cezanne,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO332615

Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply30 Jan 2023, 11:16
Official
Hi Cezanne,

Trust you are well.

As discussed with our team on 20/01/2023.

Please note that you may  follow the below steps in order to return the device and to request a cancellation. 

  1. Kindly return your device to your nearest MTN Owned Store 
  2. The MTN direct store will provide you with an IRMS/cancellation reference number 
  3. Once you receive the IRMS/cancellation reference number, kindly send us an email (***) providing us with the reference number 
  4. Once we receive the reference number, we will escalate your query to the relevant team at MTN
 If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.  You must also take the below email, as this will show as proof that cancellation was requested within the cooling off period. 

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply15 Feb 2023, 14:47
Official
Good Day Cezanne,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply27 Feb 2023, 14:30
Official
 Good Day Cezanne,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you regarding your Hello Peter review.

Kindly advise what is a convenient time to make contact.

Thank you.

Have a lovely day further.

Regards,

The Rewardsco Team
 
Rewardsco.com
Rewardsco.com's reply30 Mar 2023, 09:51
Official
Hi Cezanne,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you. 

Kindly advise if the device was returned to the MTN store.

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply05 Apr 2023, 16:13
Official
Hi Cezanne,

Trust you are well.

Please note that the recent upgrade has been reversed.

Reference Number: ***

Your query has been resolved and will be closed.

We do apologize for the delayed response.

Should you require further assistance, please contact our Customer Service team. 

Have a great day further.
 
Regards,
 
The Rewardsco Team