MTN /MONDO/REWARDSCO ONLINE UPGRADE NIGHTMARE!!

Reference RE: RCO213292 . this issue has been going on for a month. Everytime if you eventually, or even, get connected to an agent the process starts afresh, trying to resolve this matter.

The telephone rings for more than 30 minutes ( paid minutes btw) and then you get cut off. Emails disappear into a black hole never to be seen again. Even the voice recording I requested stil has not been sent.

Rewardsco made the mistake of giving me a expensive new contract whereas i only wanted an upgrade on my current contract. They even admitted their fault but that is where cooperation stops. They simply dont reply to any sort of communication or they start the process afresh each and everytime!.

The last straw was when I was told I have to take the phone in to a specific MTN shop, I put my foot down and said due to their fault they must pick it up. I can only assume that the lady did not hear well enough when I provided my addrees as less than 10 minutes later I get an email requesting to confirm my address. I did it immediately. To date have not had any feedback on that matter. Logged a new ticket yesterday evening and was told in a sort of cut copy email to go and hand in my phone to an MTN store, which I did. I did not have the box it came in anymore as I could not find it after we had painters in our house last 2 weeks and house is still a bit in disarray. Had to battle to get the phone accepted at MTN store but could not get the necessary documentation from them as it needed the box too. If Rewardscvo had responded earlier to my emails I might have still have had my box.

I handed in my phone at Mall@Reds. Cannot get the documentation because the lady that assisted (MPHO) was holding on for more than 30 minutes and was then also cut off.

REWARDSCO: I DID WHAT WAS REQUIRED NOW COULD YOU PLEASE CANCEL MY CONTRACT THAT YOU CREATED AND REVERSE ALL COST ASSOCIATED WITH THIS NEW CONTRACT.