MTN, find another partner!

No idea why MNO's work with such unprofessional companies. I was contacted regarding an upgrade to my home internet. I agreed to the upgrade, but was told I needed to prepay for the pro-rated current month and for the next month. Paid and was told the upgrade would be processed within 24-48 hours. Wasn't done. When I called to follow up 68 hours later, was told it was not initiated. Requested that the upgrade be cancelled, was told that it was cancelled. Nevertheless, 1 hour later, got a notification that the upgrade was submitted. I have no words.