MTN contract cancelation frustration!

I'm trying to cancel a contract, the person who helped me today, Mbuoso, was great. He was professional and efficient.

MTN however, makes it very hard to cancel anything or to address and resolve a problem. I was offered a data contract at a price over 24 months and ended up with a contract over 36 months and R140 p/ m more. They retraced the original call back and offer me cancelation. I had to return the device and get an IRMS number, the I had to call them back to submit the said number, only to hear that the device now has to be received into a warehouse somewhere. The warehouse has to submit another reference number and only after this reference has been received by MTN, will the cancelation process start, which will take 7 to 14 working days.

I had this device and data for a year and could not use the data for the first 8 months because the device could not work with a data Sim.

So to Mbuose, you were awesome today.

To MTN, there are no words to describe the processes and systems you are emposing on you clients. It is at most a huge frustration and I will definitely cancel everything with MTN as soon as I can.