MM
Martin M

1 reviews | Active since Jan 2022

29 Jan 2022, 07:34

Mr

On Tuesday (25.01.2022) I got debit order on my account ref#MTN SP BA *********. Following day I go to Mtn & my Bank to enquirie about it. Both they agreed that indeed there's contract that I've signed with MTN on 03 Dec 2021 ONLINE. And names & ID NO matches with mine. Even thou I don't have knowledge of agreeing on any sales purchase on line with any consultant or whoever.

Then I check my credit profile via clear score to view of any additional enquiries on my profile. Only to find out that REWARDSCO is the new name on my credit profile. At MTN they told me that it was phone contract for 36 months which was deliverd at (Palm ridge in JHB) while I stay in NW. Which I don't even know the place. And one thing that I understand is that when you buy something on line, one have to present his ID/COPY to courier guys to make sure they hand present to relevant/owner of parcel. When I view code & ethics of rewardsco they say they have highly trained staff, which I blv theyre trained to **** people out there to push their sales as they say they 100 000 sales per day.

Good people out the, be careful when you deal with any consultant from Rewardsco is ****. You might end up failing to take your children to school/tertiary cause of madly sales driven consultant those who can do anything to satisfy ***** monopoly capital companies.

As I've logged ***** case with Mtn in Bloemfontein, I will hear outcome from their legal dept as they promise to do so within 72hours.

Dissaponted citizen

0
Replies (8)
Rewardsco.com
Rewardsco.com's reply29 Jan 2022, 09:54
Official
Good day,
Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. 

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:   RCO176824 

Regards, 

The Rewardsco Team
MM
Martin M's update02 Feb 2022, 15:29
Reviewer Update
Inre to above case no, I'm still waiting to hear from RewardsCo. Up to so far I haven't got any form of communication from your highly trained staff.

Situation is getting worse & frustrating on daily basis as I have to wait for something that I feel it won't happen.

Please assist in this matter!
Rewardsco.com
Rewardsco.com's reply03 Feb 2022, 09:30
Official
Hi Martin,

Trust you are well.

Please note that we are unable to pick up any contracts on the MTN system by using the above cellphone number provided.

Kindly provide us with your ID number for further assistance.

Regards,

The Rewardsco Team
MM
Martin M's update03 Feb 2022, 09:58
Reviewer Update
Thanks for getting back to meafter I wrote up follow up complain.

As per your request please find my ID NO#*** 085 Makwela P. M. And also I have given you Debit Order Ref#.

As for cellphone number, I dont own/have number that I'm complaining about as I didn't receive it (I didnt agree to any terms with RewardsCo/MTN SA).

I feel I've been let down by ***********/dishonest staff from your company.

THANKS


MM
Martin M's update09 Feb 2022, 16:26
Reviewer Update
Hi RewardsCo,

Its almost 7days since I last wrote to hear hoping you can be able to help/assist me with above complain.

Can I please get report on this!

Regards
Martin
Rewardsco.com
Rewardsco.com's reply09 Feb 2022, 16:33
Official
Hi Martin,

Trust you are well.

Thank you for the above information.

Kindly note that your query has been escalated to the MTN ***** Team and we are currently awaiting feedback.

Once we receive an update, we will advise you accordingly.

Regards,

The Rewardsco Team
MM
Martin M's update03 Mar 2022, 12:23
Reviewer Update
Hi,

Its almost a month without any feedback or way forward inre to our last communication.

Can you please advice on this matter.

Frustrated Citizen
Martin
Rewardsco.com
Rewardsco.com's reply04 Apr 2023, 14:10
Official
Hi Martin,

Please note that the MTN cancellation has been done.

Regards,

The Rewardsco Team