SB
SAMANTHA B

1 reviews | Active since Jun 2023

14 Jun 2023, 08:48

MONDO Sales dishonesty

Mbuso assisted me well today 14 June to log a complaint. But my complaint is I received a call last Friday 09 June at 10:00 the morning and I asked that person where he is calling from - he said MTN. I asked him again, so you are not calling from MONDO? He said NO, he is from MTN. I specifically told him that I do not want to deal with MONDO. He mislead me into a 36 month sim package deal, by lying! I called back on Friday 09 June at 10:49 to cancel this package deal and the answer I got was that it can only be done in 7 days. I now have been credited with a new package that I cancelled!? I want you to get the call recording and I also want the name of that person who called me on Friday. I am waiting on your reply.

0
Replies (2)
Rewardsco.com
Rewardsco.com's reply14 Jun 2023, 09:11
Official
Good day,

 Thank you for taking the time to write to us about your MTN query. 

We sincerely apologize for the level of service you have received. Our team is currently investigating your query. 

We will get one of our Customer Care Consultant to contact you and assist with your query. 

Your Case Number is:RCO409071 

Regards, 

The Rewardsco Team
SB
SAMANTHA B's update20 Jun 2023, 09:35
Reviewer Update
It is now 6 days later and I am still waiting on anyone to contact me and on feedback.