Mondo and MTN

Sanele from customer care handled my problem very professionally and timeously. It dealt with canceling my MTN upgrade. The 4 STARS belong to him. It is important for company consultants to declare upfront who they represent. The consultant should have informed me upfront that they are acting on BEHALF of MTN. Subsequent to my conversation with Sanele, and the upgrade cancellation, the data was loaded onto the second number. Unfortunately it was a bit too late.....but I'm not sure if it's from the old contract or upgrade.... In addition the Debicheck mandate that came from FNB reflected an installment amount of R20 000. 00 which I rejected. I'm not sure if this is a MTN or MONDO system problem??? Nevertheless no client should be exposed to such a scenario. If I did not read the debicheck fine print I would have accepted something totally wrong. I wonder how these 2 companies will address this matter, going forward.