Mondo

The mondo sales consultant bungled my mtn black Friday upgrade. He failed to inform me that a fixed lte router was needed for the contract When contacted the delayed calling me back in time to change my contract before the grace period ended. I was informed that I needed to cancel the contract to take another contract because they could not just add a fixed lte router to the contract. They however promised to pay cancelation fees and re emburse me for addtiobal data costs. I was also promised that a sales consultant will phone me when the sales floor opened again on 4/1/22 but as of yet i was not, customer service claims it is due to high call volume But when they do that i will be forced to take a more expensive contract with much less data than the 1 I got on black friday more than half to be exact Lezayne of customer service was helpful and respectfull but as of writing nothing of substance has been done.