MONDO

All i get from your customer care is a ticket after every reply and call :

FIRST REVIEW : I have contacted your customer care regarding the contract i have taken up recently with MONDO and have not received feedback regarding the MISLEAD. I already have a contract with MTN and took up this deal as i trust MTN and MONDO was calling on their behalf. The lady said that the P30lite will be dual sim and that was one of the main reasons i took this phone However THIS PHONE IS NOT DUAL SIM. my number is now deactivated as i have not paid and WILL NOT PAY IF THE PHONE IS NOT DUAL SIM, as STATED BY A MONDO AGENT.

SECOND REPLY : Please could you guys stop replying to this Review as if MONDO is trying to help! I have spoken to the agent 3 times already, although her service was good and she tried to help, there was nothing she could do because of the customer care policies (that i was not aware of)

THIRD REPLY : The contract WAS DONE OVER THE PHONE! I SIGNED NO CONTRACT WITH MONDO! now they telling me that i must go into a MTN store to get the recording! AT WHO's DAMN EXPENSE??!!! I WANT THE SIGNED CONTRACT FROM MONDO AS YOU GUYS CANNOT GIVE ME THE RECORDING! SEND YOUR AGENT WHO MADE THE SALE TO GET THE RECORDING AND SEND IT TO ME! ITS FUNNY HOW EVERYTHING CAN BE DONE OVER THE PHONE WHEN YOU GUYS NEED SALES BUT NOTHING CAN BE DONE WHEN IT COMES TO CUSTOMER CARE. (- 5) stars should be an option here.