Misrepresentation and Unauthorized Charges on My Vodacom Account

I am writing to formally lodge a complaint regarding a migration package sold to me by your company under misleading circumstances. Below, I have outlined the details of my grievance:

1. Misrepresentation and False Marketing I was sold a migration package for my Vodacom data with the assurance that it would save me money. Contrary to this promise, I have been charged an additional R800 per month on my Vodacom account since the migration.

2. Attempt to Cancel Within Cooling-Off Period Within 7 days of the migration—well within the 14-day cooling-off period stipulated under the Consumer Protection Act—I called your company to cancel the package. However, despite this clear request, the migration proceeded, and the additional charges were imposed on my account.

3. No Proper Application or Documentation At no point did I apply for this package or sign any application form. Furthermore:

No documents or contract terms were provided to me. No FICA requirements were met (e.g., proof of salary, bank statements). The package was "instantly approved" without a proper application process or my explicit consent. 4. Refusal to Cancel I have been informed that I am now legally bound to this product for the duration of my Vodacom contract and that I cannot cancel it at any time. This is deeply concerning, as:

I did not willingly consent to this migration. It was sold under false pretenses. I am being charged for something I do not want and did not agree to. Request for Immediate Resolution I demand the following actions to resolve this matter:

Immediate cancellation of the migration package and all associated charges. A full refund of the additional charges incurred since the migration. A written explanation of how this migration was processed without proper consent and documentation. This situation has caused significant financial and emotional distress. If the matter is not resolved promptly, I will escalate my complaint to Vodacom, the Consumer Goods and Services Ombudsman (CGSO), and the National Consumer Commission (NCC).