Misled by mtn and mondo

My ordeal started on the 7/06/2023 when I decided to apply for 5g/LTE service,after viewing different services and products,rain,mtn ,vodacom and so on ,I noticed that unlike rain which offered their products only in their website ,mtn vodacom and Telkom were offered by other service providers with different products and prices so I settled for the mtn Home uncapped 35Mbps ,which was advertised as Home premium uncapped @R499 at [http://www.mtn.co.za,,rainone]www.mtn.co.za,,rainone which is their basic at R550 looked more superior product @ 30Mbps ,5 Mbps less than the mtn product but unshaped that wit no limit on the data I thought it WS a better product by still the R50 saving pulled me more to the mtn and I read somewhere that unlike rain where the router will ways belong to rain mtn routers became yours after. Certain period so off I went to mtn.co.za and I filled my details on their website with a promise at the end that an agent will be in touch,10 -20mins s promised I received a call from mtn where the agent introduced herself as from mtn and wanted to go with me through the application which is a month by month contract where I can cancel anytime but at the end of the application I will need to pay an upfront payment of R887 which is actually the pro rata for June plus the July instalment so that I needed to have that much funds in my account but I declined and said maybe lets try it tomorrow after I have made sure I have enough ,this is. Budget deal,,so she promised to cal the next day and sure enough 8:00 am the next she called and we completed the transaction with mtn debiting my account while we were still on the line ,messages from mtn confirming the transaction kept coming both to my email and SMS and few hour later the messages started coming from dsv,the courier company that I assumed WaS tasked with delivering the product ,the next day at 10 :00am a zte mc801 router was delivered and I signed for it went on with my business when I tried to use the router it did not show any lights like it was supposed to so I tried contact mtn but was unsuccessful because a their helpline numbers wanted me to have an mtn number in hand which at this time I did not have so I resolved that I will take the router to the shop the next day and advised there I can have someone resolve my problem maybe possible replace it with a working router ,so in the morning on Saturday I went to mall of Africa mtn where I spent 2 hours on the queue before someone attended to me and spent another 2hours waiting on the counter for what they termed as an RMS number that for some reason the system was failing to generate,eventually the sales person decided there was nothing he was going to do maybe I come tomorrow and thats when I asked what is this RMS number that's when he explained it is a number I need to give to mondo a third party company who actually did the contract because it had nothing to do with them their just colecting the router on their behalf and he further went on to warn me that I would be lucky if they even come collect it because already he has another product that has been sitting at their store since the 2/06 so when I got home I resolved to go back to the website and find out if there is a number there so I can phone and find pure ,sure enough there was a number for contract applications but when I explained to the agent my problem she said was in the department and gave a number to call, I then proceeded to call where I sure enough I was at mondo and that's when I discoverd I Ws forded to. Third party ,I went on to explain my problem but was advised the person on the other side to take the router to the shop where then I explained my ordeal but she went on toexplain that there was no alternative otherwise they will just continue to charge be because until the router is in their hands at mondo I will be charged even ,yes she can order a courier to come and pick it up but that can take anything from one month to two month,and taking it to the shop does not mean I have returned it ,it is returned only when they pick it up,left with no alternative I took the router to the shop where it still sits after more than seven days,,I have tried taking to mondo who refer me to mtn who refer me to mondo back and forth, There's a lot that is wrong in this transaction ,1st I never app**** for a service from mondo,I was misled all the way ,I have asked for the recording of the call where supp6osedly the sales gent should have explained to me he Was from a third party company and I'm saying not at anytime was this explained to me ,a the paperwork had or pupported to be from mtn,,the receipts from the debit were from mtn and now that there is a problem that's only when I'm made aware its not mtn,if I would have known from the being I would have gone to mtn where I believe this would have been resolved,I believe the whole transaction WS not only misleading,misrepresented but *****ulent and violated my rights as a consumer because now I have to spend hours on the phone trying to fix what no one wants to take responsibity for,,I have been told different version of the procedures,I m requesting a quick delivery of the service I have already paid for ,or my refund,a copy of the voice recording of the contract