Misleading information on deals specifically the MTN home router deal

Absolute worse service from the call centre agents David Pillay and Michelle Moses and the agent that helped me with my contract, when I app**** for a contract in December 2023the agent (they would not even mention his name), told me that I would get a Takealot voucher with 6 months of Disney plus and that I would pay in February as my initial payment covers for December and January well that was very deceiving by the time I made payment in February my router wasn't working Disney plus was only for one month and the I did not receive the voucher, when I called they dropped the call I had to call three times to get someone to help and when I finally got someone they said we would call you back, that was 10 days ago I called again and David Pillay said we'll call you and never called I had to call and follow up. It's absolutely infuriating that I was led astray by the agent. When you follow up they always say it's still pending and no update as yet I logged my case on the 5th of February and still nothing no feedback or anything. Worse customer experience ever