SM
Sinoxolo M
1 reviews | Active since Jul 2015
18 Feb 2022, 11:03
Misleading information
I am waiting for a response on a query I logged on Monday RCO184159. I tried to call your offices but I get cut off after the lady tries to transfer me to the relevant department. Your consultant told me he is working for MTN and sold me a package that I do not want on a new line knowing that I have a line that is due for an upgrade. To make matters worse the data deal is completely different from what was explained to me. I want to terminate the line immediately and do not want any dealings with your company.
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Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
18 Feb 2022, 12:01Good day Sinoxolo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO186860
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO186860
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Feb 2022, 12:01
Official
Good day Sinoxolo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO186860
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO186860
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
21 Feb 2022, 10:40Hi Sinoxolo,
Trust you are well.
As discussed with Rewardsco, kindly note that your query was deemed invalid, as the deal which was processed for you, was captured correctly.
Please note that in order to obtain the call recording, you may follow the below.
1. Visit your nearest MTN Direct store
2. Whilst at the store, contact us on ***
3. Our Customer Care Team will speak to the consultant at the store
4. Call recording will be sent
Investigation Case No: RCO184159
Kindly note that you may contact MTN on 083135 in order to request a cancellation.
The above query will now be closed.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, kindly note that your query was deemed invalid, as the deal which was processed for you, was captured correctly.
Please note that in order to obtain the call recording, you may follow the below.
1. Visit your nearest MTN Direct store
2. Whilst at the store, contact us on ***
3. Our Customer Care Team will speak to the consultant at the store
4. Call recording will be sent
Investigation Case No: RCO184159
Kindly note that you may contact MTN on 083135 in order to request a cancellation.
The above query will now be closed.
Regards,
The Rewardsco Team
Rewardsco.com's reply21 Feb 2022, 10:40
Official
Hi Sinoxolo,
Trust you are well.
As discussed with Rewardsco, kindly note that your query was deemed invalid, as the deal which was processed for you, was captured correctly.
Please note that in order to obtain the call recording, you may follow the below.
1. Visit your nearest MTN Direct store
2. Whilst at the store, contact us on ***
3. Our Customer Care Team will speak to the consultant at the store
4. Call recording will be sent
Investigation Case No: RCO184159
Kindly note that you may contact MTN on 083135 in order to request a cancellation.
The above query will now be closed.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, kindly note that your query was deemed invalid, as the deal which was processed for you, was captured correctly.
Please note that in order to obtain the call recording, you may follow the below.
1. Visit your nearest MTN Direct store
2. Whilst at the store, contact us on ***
3. Our Customer Care Team will speak to the consultant at the store
4. Call recording will be sent
Investigation Case No: RCO184159
Kindly note that you may contact MTN on 083135 in order to request a cancellation.
The above query will now be closed.
Regards,
The Rewardsco Team
SM
Sinoxolo M's updateReviewer Update
01 Mar 2022, 12:41I received the call recording. It clearly states I was offered 50gig anytime, 50 gig night and 20gig YT. I called MTN yesterday, their breakdown is 60 gig anytime , 20 gig YT, 20 gig promotional for dstv and showmax and 20 night. Called Mondo this morning, your consultant said I am receiving 80 gigs of data, 20 gig anytime-free, 30 gig home bundle, 10 gig YT and 20 gig night.
Cancel this contract immediately. Remember I returned your router as advised, I cannot deal with such incompetence.
Cancel this contract immediately. Remember I returned your router as advised, I cannot deal with such incompetence.
SM
Sinoxolo M's update01 Mar 2022, 12:41
Reviewer Update
I received the call recording. It clearly states I was offered 50gig anytime, 50 gig night and 20gig YT. I called MTN yesterday, their breakdown is 60 gig anytime , 20 gig YT, 20 gig promotional for dstv and showmax and 20 night. Called Mondo this morning, your consultant said I am receiving 80 gigs of data, 20 gig anytime-free, 30 gig home bundle, 10 gig YT and 20 gig night.
Cancel this contract immediately. Remember I returned your router as advised, I cannot deal with such incompetence.
Cancel this contract immediately. Remember I returned your router as advised, I cannot deal with such incompetence.
Rewardsco.com's replyOfficial
04 Apr 2023, 14:09Hi Sinoxolo,
Please note that the contract has been cancelled.
Regards,
The Rewardsco Team
Please note that the contract has been cancelled.
Regards,
The Rewardsco Team
Rewardsco.com's reply04 Apr 2023, 14:09
Official
Hi Sinoxolo,
Please note that the contract has been cancelled.
Regards,
The Rewardsco Team
Please note that the contract has been cancelled.
Regards,
The Rewardsco Team