MJ
Mbuso J
1 reviews | Active since Sept 2021
30 Sept 2021, 08:10
Misleading and deceptive conduct by Agents
Few months ago I made an online query for an MTN product and got a call from a man who claimed was working for MTN but was willing to offer me a "better product" than the one I was after. Reluctant as I was I took the service because I had bad experiences with my previous ISP and I was desperate. When I received my product it was not what he had promised me and when I contacted MTN I found out that its a rewardsco problem and not theirs. I have tried multiple attempts to speak to someone but there are no working numbers, I have been getting debited for services I have never used. I can't take this anymore!
Helpful (0)
Replies (5)0
Replies (5)
Rewardsco.com's replyOfficial
30 Sept 2021, 08:22Hi Mbuso,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139671
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139671
Regards,
The Rewardsco Team
Rewardsco.com's reply30 Sept 2021, 08:22
Official
Hi Mbuso,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139671
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139671
Regards,
The Rewardsco Team
MJ
Mbuso J's updateReviewer Update
30 Sept 2021, 08:36That was quick! Thank you for replying, I'll look forward to hearing from you soon.
MJ
Mbuso J's update30 Sept 2021, 08:36
Reviewer Update
That was quick! Thank you for replying, I'll look forward to hearing from you soon.
Rewardsco.com's replyOfficial
30 Sept 2021, 08:59Good day,
You are welcome.
Kindly note that you will receive a call within today.
Regards,
The Rewardsco Team
You are welcome.
Kindly note that you will receive a call within today.
Regards,
The Rewardsco Team
Rewardsco.com's reply30 Sept 2021, 08:59
Official
Good day,
You are welcome.
Kindly note that you will receive a call within today.
Regards,
The Rewardsco Team
You are welcome.
Kindly note that you will receive a call within today.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
07 Oct 2021, 10:35Hi Mbuso,
Trust you are well.
As discussed with Rewardsco, please note that your query has been deemed Valid.
A cancellation request has been escalated to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, please note that your query has been deemed Valid.
A cancellation request has been escalated to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Oct 2021, 10:35
Official
Hi Mbuso,
Trust you are well.
As discussed with Rewardsco, please note that your query has been deemed Valid.
A cancellation request has been escalated to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, please note that your query has been deemed Valid.
A cancellation request has been escalated to MTN.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
07 Oct 2021, 15:07Hi Mbuso,
Trust you are well.
Please note that an email and SMS has been sent to you, regarding cancellation and credit.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an email and SMS has been sent to you, regarding cancellation and credit.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Oct 2021, 15:07
Official
Hi Mbuso,
Trust you are well.
Please note that an email and SMS has been sent to you, regarding cancellation and credit.
Regards,
The Rewardsco Team
Trust you are well.
Please note that an email and SMS has been sent to you, regarding cancellation and credit.
Regards,
The Rewardsco Team