1 reviews | Active since Jan 2015
Lying telesales man costing me R3305.87
First off the telesales gentleman made me believe he was phoning from MTN (he knew my contract details). He then proceeded to convince me that it was a special that MTN was running for long standing customers to have an uncapped package that will substitute my current contract (yes I know how it sounds now in retrospect) and that I will only have the one bill which will be less than my current contract with MTN. (his words and I confirmed that several times during our conversation before taking the deal) When the router arrived I went to MTN to confirm everything only to find out I was **** to and that I will now have an additional payment. I immediately cancelled the contract with MTN Umhlanga where I returned the UNOPENED package. I even went to the Rewardsco building in Umhlanga where I spoke with a Mr Prince who was very apologetic and said he will take care of the issue. Well the issue did not get taken care of as I was charged R1200 on the 1st of December, (I was busy with work so figured I’d take this as a lesson learned and sort it out once I have time. Well apparently I did not learn my lesson well enough as on 1/1/23 I got charged R3305.87 for a product that was never used, returned unopened and sold to me on false (**** to) claims.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO324384
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO324384
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
