EP
Ernst P
1 reviews | Active since Jul 2022
11 Jul 2022, 16:57
Lying Rewardsco.com
Never renew your cellphone contract with Rewardsco.com. they promissed me twice that my package includes a charger for my phone.on delivery there was no charger. They then say that I must claim it from Samsung, samsung knowz nothing of this. I phone them again and is then told that my package does not include a charger, but it was confirmed twice. Then they do an investigation and tell me after 3 weeks it is unfounded. These people make promises just to get sales and care nothing for you. They are corporate bullies and ***** making sales under false pretensis.
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Replies (3)
Rewardsco.com's replyOfficial
11 Jul 2022, 17:00Hi Ernst,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that all high-end devices do not come with accessories. You may contact Samsung in order to purchase the relevant accessories.
Kindly note that we are unable to provide you with a charger.
Case Number: RCO248448
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that all high-end devices do not come with accessories. You may contact Samsung in order to purchase the relevant accessories.
Kindly note that we are unable to provide you with a charger.
Case Number: RCO248448
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Jul 2022, 17:00
Official
Hi Ernst,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that all high-end devices do not come with accessories. You may contact Samsung in order to purchase the relevant accessories.
Kindly note that we are unable to provide you with a charger.
Case Number: RCO248448
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused.
Please note that all high-end devices do not come with accessories. You may contact Samsung in order to purchase the relevant accessories.
Kindly note that we are unable to provide you with a charger.
Case Number: RCO248448
Regards,
The Rewardsco Team
EP
Ernst P's updateReviewer Update
12 Jul 2022, 07:16But then why woud you say that one woud be supp**** when I asked? Anything to make a sale.
EP
Ernst P's update12 Jul 2022, 07:16
Reviewer Update
But then why woud you say that one woud be supp**** when I asked? Anything to make a sale.
Rewardsco.com's replyOfficial
22 Jul 2022, 16:16Hi Ernst,
As per the sale call recording there was no mention of device accessories.
Should you require the sale call recording, you may follow the below process.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
As per the sale call recording there was no mention of device accessories.
Should you require the sale call recording, you may follow the below process.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication with you and thereafter request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Jul 2022, 16:16
Official
Hi Ernst,
As per the sale call recording there was no mention of device accessories.
Should you require the sale call recording, you may follow the below process.
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
As per the sale call recording there was no mention of device accessories.
Should you require the sale call recording, you may follow the below process.
- Visit your nearest MTN Direct Store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication with you and thereafter request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Your query will now be closed.
For further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team