RV
Ruhan V
1 reviews | Active since Oct 2013
05 Feb 2024, 12:35
Lies by rewardsco/mondo sales person
In november 2023 got a call from Rewardsco/Mondo saying they are from MTN, they offered a upgrade sim only, they assured me I can add a device later, and if I do it after 90 days it will be cheaper, the truth is actually I can’t add a device alone but have to add a complete package with data and minutes, this is complete false advertising, they did a investigation but say she said after 90 days I can upgrade for a fee, but ignored that she said I can add a device, they also don’t want me to listen to the recording. MTN send me to them now they say MTN store have to get the recording for me. This blatand lies to make a sale. Stay away.
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Replies (1)Rewardsco.com's replyOfficial
05 Feb 2024, 17:46Hi Ruhan,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation was logged and our inbound consultant has provided feedback. You can visit your nearest MTN store and contact us once you are at the store so we can send the call recording to the MTN store consultant.
Your case number is: RCO472920
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation was logged and our inbound consultant has provided feedback. You can visit your nearest MTN store and contact us once you are at the store so we can send the call recording to the MTN store consultant.
Your case number is: RCO472920
Regards,
The Rewardsco Team
Rewardsco.com's reply05 Feb 2024, 17:46
Official
Hi Ruhan,
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation was logged and our inbound consultant has provided feedback. You can visit your nearest MTN store and contact us once you are at the store so we can send the call recording to the MTN store consultant.
Your case number is: RCO472920
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN upgrade.
We sincerely apologize for the level of service you have received.
An investigation was logged and our inbound consultant has provided feedback. You can visit your nearest MTN store and contact us once you are at the store so we can send the call recording to the MTN store consultant.
Your case number is: RCO472920
Regards,
The Rewardsco Team
