DN
Desmond N
1 reviews | Active since Mar 2022
12 Mar 2022, 12:39
Invalid outcome
Rewardsco please don't act like *******, a *****lent MTN ACCOUNT has been opened in my name and you reply after documents was submitted that my claim is invalid, why couldn't you phone me to explain why my claim us invalid and tell me why my account is invalid. STOP ACTING LIKE *******. You expect me to accept your decision and pay for something that is not mine
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Replies (5)DN
Desmond N's updateReviewer Update
12 Mar 2022, 12:56Rewardsco please don't act like *******, a *****lent MTN ACCOUNT has been opened in my name and you reply after documents was submitted that my claim is invalid, why couldn't you phone me to explain why my claim us invalid and tell me why my account is invalid. STOP ACTING LIKE *******. You expect me to accept your decision and pay for something that is not mine. MONDO This is your fault, you had my personal information on record when I took a Telkom contract from you. MONDO YOU ARE ALSO AT FAULT, YOU HAD MY PERSONAL INFORMATION WHEN I UPGRADED A TELKOM CONTRACT WITH YOU. I am truly disappointed 😞 😔 😪 😢 😕. Hope others don't become a victim, only to realize that the reply via email is outcome invalid...SERIOUSLY
DN
Desmond N's update12 Mar 2022, 12:56
Reviewer Update
Rewardsco please don't act like *******, a *****lent MTN ACCOUNT has been opened in my name and you reply after documents was submitted that my claim is invalid, why couldn't you phone me to explain why my claim us invalid and tell me why my account is invalid. STOP ACTING LIKE *******. You expect me to accept your decision and pay for something that is not mine. MONDO This is your fault, you had my personal information on record when I took a Telkom contract from you. MONDO YOU ARE ALSO AT FAULT, YOU HAD MY PERSONAL INFORMATION WHEN I UPGRADED A TELKOM CONTRACT WITH YOU. I am truly disappointed 😞 😔 😪 😢 😕. Hope others don't become a victim, only to realize that the reply via email is outcome invalid...SERIOUSLY
Rewardsco.com's replyOfficial
12 Mar 2022, 13:26Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197278
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197278
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply12 Mar 2022, 13:26
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197278
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197278
Regards,
The Rewardsco Team
Best regards,
DN
Desmond N's updateReviewer Update
12 Mar 2022, 14:13You are just doing damage control, with this reply, you company has **********ly processed an application in my name without due diligence and contraventio of thevPOPIyou have insulted me in saying my claim is in invalid via email. You didn't even consider calling me since you assume that I sm you client for that contract. That shows me that you are acting like *******, and just expect me to pay for a *****lent contract.
DN
Desmond N's update12 Mar 2022, 14:13
Reviewer Update
You are just doing damage control, with this reply, you company has **********ly processed an application in my name without due diligence and contraventio of thevPOPIyou have insulted me in saying my claim is in invalid via email. You didn't even consider calling me since you assume that I sm you client for that contract. That shows me that you are acting like *******, and just expect me to pay for a *****lent contract.
DN
Desmond N's updateReviewer Update
12 Mar 2022, 14:17You are just doing damage control, with this reply, you company has **********ly processed an application in my name without due diligence and contravention of the POPI act you have insulted me in saying my claim is invalid via email. You didn't even consider calling me since you assume that I am the client for that contract. That shows me that you are acting like *******, and just expect me to pay for a *****lent contract. I WILL NOT ACCEPT THIS.
I work in an industry that if my name is black listed, I can lose my job. My livelihood is at stake.
I work in an industry that if my name is black listed, I can lose my job. My livelihood is at stake.
DN
Desmond N's update12 Mar 2022, 14:17
Reviewer Update
You are just doing damage control, with this reply, you company has **********ly processed an application in my name without due diligence and contravention of the POPI act you have insulted me in saying my claim is invalid via email. You didn't even consider calling me since you assume that I am the client for that contract. That shows me that you are acting like *******, and just expect me to pay for a *****lent contract. I WILL NOT ACCEPT THIS.
I work in an industry that if my name is black listed, I can lose my job. My livelihood is at stake.
I work in an industry that if my name is black listed, I can lose my job. My livelihood is at stake.
Rewardsco.com's replyOfficial
13 Mar 2022, 11:07Good day,
We sincerely apologize for what has transpired.
We will get one of our consultants to call you soon.
Regards,
The Rewardsco Team
We sincerely apologize for what has transpired.
We will get one of our consultants to call you soon.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply13 Mar 2022, 11:07
Official
Good day,
We sincerely apologize for what has transpired.
We will get one of our consultants to call you soon.
Regards,
The Rewardsco Team
We sincerely apologize for what has transpired.
We will get one of our consultants to call you soon.
Regards,
The Rewardsco Team
Best regards,