Interaction with Augustine

I called in to check on the progress of an upgrade after being contacted by Johnny and Christine from Rewardsco. Unfortunately, my experience was extremely disappointing.

Augustine was unhelpful and dismissive. When I asked for assistance in simply passing on a message, it was made to feel as though I was asking for something completely unreasonable. Instead of trying to resolve the issue, I was met with a string of excuses about mailboxes, departments, and processes.

The reality is that anyone can come up with ten reasons not to help a customer. What matters is finding one reason to assist and get the job done. In this case, I received nothing but resistance, and the lack of willingness to even attempt to help left me feeling frustrated and undervalued as a customer.

This kind of attitude does not reflect well on Rewardsco. A little initiative and accountability would have gone a long way in resolving my query.