*********** company. Mondo Group.

I dont know how to even describe the incompetences of this company. I have been due for an upgrade since 2019 and was relunctant to upgarde due to my phone still in good condition. On a bright sunny day this lady from Rewards call center names Lisa calls me and sweet talks me into upgrading my phone. I agree after a day of thinking about it. This was on the 22nd of June 2022. 10 days later i heard nothing from them so i called only to be told they dont have my ID. i emal this ID 4 times and kept calling to find out and on the 4th attempt ID was in their inbox so they attach it to order. Today exactly three weeks later i calling and i am told all was approved but they have no stock. Now i have to wait another 10 working days to get a phone. This is utterly disgusting. MTN please do not allow mickey mouse companies to do your upgrades when they are *********** like this. Apparently because it is pending i cant even cancel the order.