MG
Melisna G
1 reviews | Active since Apr 2016
23 Oct 2023, 12:55
I was de*****ed and will take this up with the Consumer Act
This company de*****ed me and sold me an MTN mobile upgrade package that didnt exist at the time (including a Galaxy 5 excersise watch). When I queried the issue, they confirmed that the problem was in fact on their side, and that no such a deal existed in the first place, but also that the watches were out of stock (to be delivered at a later stage). They now decide to call it my complaint "compensation of minutes" and is unwilling to send me the watch owed as per the order/upgrade promised.
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Replies (1)Rewardsco.com's replyOfficial
23 Oct 2023, 15:30Hi Melisna,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO446164 .
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO446164 .
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Oct 2023, 15:30
Official
Hi Melisna,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO446164 .
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO446164 .
Regards,
The Rewardsco Team
