ZM
Zamokuhle M
1 reviews | Active since Jun 2021
09 Jun 2022, 10:01
i want my data sim cancelled
Im very disappoint this company *****ing my money and not assisting me.... I will not keep quite until this matter is resolved and i get my recordings. I want the money that was double debited back and cancel my Data sim, i no longer wan to deal with you because it been frustrating and you not helping me you busy protecting you agent.
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
09 Jun 2022, 10:24Hi Zamokuhle,
Thank you for taking the time to write to us about your MTN account and cancellation query.
Please note that as per our previous email, the sales consultant did capture the correct deal for you and this reflects on the MTN system.
We have escalated this to the MTN department in order to correct your package.
Kindly note that we are unable to cancel, as your cancellation request is out of the 10-day cooling-off period.
Kindly note that we have logged an internal investigation for the sale call to be assessed.
Steps of how you may listen to the call recording will be advised once the investigation is complete.
Case Number: RCO237163
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN account and cancellation query.
Please note that as per our previous email, the sales consultant did capture the correct deal for you and this reflects on the MTN system.
We have escalated this to the MTN department in order to correct your package.
Kindly note that we are unable to cancel, as your cancellation request is out of the 10-day cooling-off period.
Kindly note that we have logged an internal investigation for the sale call to be assessed.
Steps of how you may listen to the call recording will be advised once the investigation is complete.
Case Number: RCO237163
Regards,
The Rewardsco Team
Rewardsco.com's reply09 Jun 2022, 10:24
Official
Hi Zamokuhle,
Thank you for taking the time to write to us about your MTN account and cancellation query.
Please note that as per our previous email, the sales consultant did capture the correct deal for you and this reflects on the MTN system.
We have escalated this to the MTN department in order to correct your package.
Kindly note that we are unable to cancel, as your cancellation request is out of the 10-day cooling-off period.
Kindly note that we have logged an internal investigation for the sale call to be assessed.
Steps of how you may listen to the call recording will be advised once the investigation is complete.
Case Number: RCO237163
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN account and cancellation query.
Please note that as per our previous email, the sales consultant did capture the correct deal for you and this reflects on the MTN system.
We have escalated this to the MTN department in order to correct your package.
Kindly note that we are unable to cancel, as your cancellation request is out of the 10-day cooling-off period.
Kindly note that we have logged an internal investigation for the sale call to be assessed.
Steps of how you may listen to the call recording will be advised once the investigation is complete.
Case Number: RCO237163
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
21 Jun 2022, 10:37 Hi Zamokuhle,
Trust you are well.
As per our telephonic discussion, please note that your query has been deemed Valid (in your favor).
Due to the above, a cancellation has been submitted to the MTN Cancellations Department and your data line will be migrated to prepaid.
Once cancellation is done, a refund will be processed.
Kindly note that we will keep you updated on the progress of your cancellation.
Have a great day further.
Regards,
The Rewardsco Team - Nicole N.
Trust you are well.
As per our telephonic discussion, please note that your query has been deemed Valid (in your favor).
Due to the above, a cancellation has been submitted to the MTN Cancellations Department and your data line will be migrated to prepaid.
Once cancellation is done, a refund will be processed.
Kindly note that we will keep you updated on the progress of your cancellation.
Have a great day further.
Regards,
The Rewardsco Team - Nicole N.
Rewardsco.com's reply21 Jun 2022, 10:37
Official
Hi Zamokuhle,
Trust you are well.
As per our telephonic discussion, please note that your query has been deemed Valid (in your favor).
Due to the above, a cancellation has been submitted to the MTN Cancellations Department and your data line will be migrated to prepaid.
Once cancellation is done, a refund will be processed.
Kindly note that we will keep you updated on the progress of your cancellation.
Have a great day further.
Regards,
The Rewardsco Team - Nicole N.
Trust you are well.
As per our telephonic discussion, please note that your query has been deemed Valid (in your favor).
Due to the above, a cancellation has been submitted to the MTN Cancellations Department and your data line will be migrated to prepaid.
Once cancellation is done, a refund will be processed.
Kindly note that we will keep you updated on the progress of your cancellation.
Have a great day further.
Regards,
The Rewardsco Team - Nicole N.
Rewardsco.com's replyOfficial
21 Jun 2022, 13:32Hi Zamokuhle,
As discussed, please note that your MTN data line has been canceled and deactivated. Therefore, you will not be charged for this line going forward.
Data Number: ***
Kindly note that a refund will be passed to your MTN account at the end of next week.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance/information, you may contact our Customer Care Team.
Regards,
The Rewardsco Team - Nicole N.
As discussed, please note that your MTN data line has been canceled and deactivated. Therefore, you will not be charged for this line going forward.
Data Number: ***
Kindly note that a refund will be passed to your MTN account at the end of next week.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance/information, you may contact our Customer Care Team.
Regards,
The Rewardsco Team - Nicole N.
Rewardsco.com's reply21 Jun 2022, 13:32
Official
Hi Zamokuhle,
As discussed, please note that your MTN data line has been canceled and deactivated. Therefore, you will not be charged for this line going forward.
Data Number: ***
Kindly note that a refund will be passed to your MTN account at the end of next week.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance/information, you may contact our Customer Care Team.
Regards,
The Rewardsco Team - Nicole N.
As discussed, please note that your MTN data line has been canceled and deactivated. Therefore, you will not be charged for this line going forward.
Data Number: ***
Kindly note that a refund will be passed to your MTN account at the end of next week.
Thank you for allowing us to look into your query.
Your query will now be closed.
Should you require further assistance/information, you may contact our Customer Care Team.
Regards,
The Rewardsco Team - Nicole N.