HORRIFIC AND APPALLING CUSTOMER SERVICE

Good day, I did the my cell phone contract upgrade with MTN 2 weeks ago online. I was contact by a consultant from Rewardsco which apparently is contracted to do MTN upgrades. I did all that was requested by this consultant and was promised I will receive my new devise within 4 days. It has been 2 weeks and I have not receive my new Phone and have not been given any form of Feedback. What I need now is for MTN to resolve this if they fail i want them (MTN ) to cancel my contract and I will get another competent service provider. I am shocked that MTN can appoint such a *********** company to service their customers. It goes to show that they do not care about their customers