Horrible Service

I took out a contract on the 11Aug2022, the phone was delivered on the 17Aug2022. Upon arrival I noticed that some of the apps don't work. I took the phone to the nearest mtn on the 18Aug2022. It was then collected on the 19thAug2022. I called and I was told that the phone has been received from the warehouse and I expected for the contract to be cancelled/reversed that didn't happen. I called this morning and the consultant I spoke with Andre( ref 1R8AEDJ)was very rude kept on telling me they are following procedure. When I told her that I want it cancelled because I don't want them debiting my money she said you can always reverse. She was condescending and only started following up when I said I would report her. When they call you to sell you things its so easy and they are friendly the minute you want to cancel you get rude people. I asked to speak to the manager and the lady refused