Horrible expirience with RewardsCo - Company must close down.

With all the other bad reviews on RewardsCo on Hello Peter I have seen and keep seeing they all true as I am experiencing the same horrible experience. Where do I begin, I will begin with the phone call from the consultant saying that we see that your current contract is due for an upgrade and because of covid-19 it would be ideal that should you approve the upgrade the device be delivered to you in the comfort of your home. I thought this is great and the consultant had all my details and she said i am calling on behalf of MTN I was at ease because i was lazy to go to the store. That's the first worse decision I made, I asked the pricing and it was R200 less than the one I saw online from MTN I said its fine go ahead and process the order and asked the consultant which colour would the phone be she said black i said NO please can it be the Metallic Bronze she checked and said we have one in-stock and will be delivered between 4 - 7 days I was not in a rush I said perfect. I had forgot to ask the ROM and RAM of the device when i called RewardsCo back about 5minutes after the consultant that picked up checked and said the phone you want is out of stock, I said the consultant that i was speaking with said the is. I then started question their integrity, i went to look on Hello Peter and found a lot of negative reviews and i panicked. However i said maybe that wont happen to me I gave them the benefit of the doubt. 4 days passed, 7 days passed nothing then after 21 days I started getting SMS's that the device will be delivered the next day just a day before I wanted to go to the MTN store to perform the upgrade, I then stopped from going,to my suprise by receiving the wrong colour of the phone and pricing is not R200 less as explained by the consultant. Now to cancel I was told I need to go to the MTN store mind you the very same place I was lazy to go to. Book it in to be returned which they don't know how long it will take before I receive the right device. I chose to cancel which began another pain. I had to wait for the device to arrive at their workshop, be given the RMA number which the process they said takes 24 - 48 hours which it became 5 working days and should i have not called them even today i would be waiting. Once the RMA number is received I will have to go to the store perform an early upgrade and send the invoice to the specified email address which was sent on the 6th Feb 2021 which was not actioned till I called on the 1st March 2021. That was after I realized that they tried to debit me an amount of R37 000 . I was promised that this will be sorted two days ago still not... the contract is not paid because i have to wait till this issue is sorted before the right debit order is raised. What a process and incontinent employees and very bad customer service. To anyone who wants to take a phone through them I edge you NOT TO DO IT you will regret it.