LM
Lati M
1 reviews | Active since Apr 2021
07 Apr 2021, 13:03
Horrible after sales and cancellations service.
Took up an MTN contract online in August 2020 which I later learned was being handled by Rewardsco. Ended up cancelling the contract with inadequate assistance from Vasigan Naidoo in February because they incorrectly captured the data deal I was signing up for and couldn’t correct the issue on the system hence advising me to cancel instead. To date, contract is still not officially cancelled, with MTN still debiting me monthly for a device I returned in February 2021 already. Credit for overcharging on the contract is also still not resolved as no one seems interested in resolving the matter. I would advise anyone looking at taking up a contract with an ISP to just rather go instore and deal with people in person to avoid being as frustrated as I have been.
Helpful (0)
Replies (8)0
Replies (8)
Rewardsco.com's replyOfficial
07 Apr 2021, 13:11Good day Lati
Trust you are well.
Thank you for writing to us.
We apologise for the service you have recieved regarding your cancellation.This is not the feedback we like to recieve from our customers.
Kindly note your query has been escalated to a consultant who will be contacting you shortly to assist.
Regards,
The rewardsco Team
Trust you are well.
Thank you for writing to us.
We apologise for the service you have recieved regarding your cancellation.This is not the feedback we like to recieve from our customers.
Kindly note your query has been escalated to a consultant who will be contacting you shortly to assist.
Regards,
The rewardsco Team
Rewardsco.com's reply07 Apr 2021, 13:11
Official
Good day Lati
Trust you are well.
Thank you for writing to us.
We apologise for the service you have recieved regarding your cancellation.This is not the feedback we like to recieve from our customers.
Kindly note your query has been escalated to a consultant who will be contacting you shortly to assist.
Regards,
The rewardsco Team
Trust you are well.
Thank you for writing to us.
We apologise for the service you have recieved regarding your cancellation.This is not the feedback we like to recieve from our customers.
Kindly note your query has been escalated to a consultant who will be contacting you shortly to assist.
Regards,
The rewardsco Team
Rewardsco.com's replyOfficial
07 Apr 2021, 14:43Good day Lati
Please note that we have escalated your cancellation query to MTN.
We will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that we have escalated your cancellation query to MTN.
We will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Apr 2021, 14:43
Official
Good day Lati
Please note that we have escalated your cancellation query to MTN.
We will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that we have escalated your cancellation query to MTN.
We will keep you updated on the progress of this.
Regards,
The Rewardsco Team
LM
Lati M's updateReviewer Update
07 Apr 2021, 18:20Thank you. I will await further feedback from you.
LM
Lati M's update07 Apr 2021, 18:20
Reviewer Update
Thank you. I will await further feedback from you.
Rewardsco.com's replyOfficial
12 Apr 2021, 13:59Good day Lati
Please note that MTN had advised that a cancellation ticket has been logged.
***
We have advised MTN to place priority on this and our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that MTN had advised that a cancellation ticket has been logged.
***
We have advised MTN to place priority on this and our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply12 Apr 2021, 13:59
Official
Good day Lati
Please note that MTN had advised that a cancellation ticket has been logged.
***
We have advised MTN to place priority on this and our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that MTN had advised that a cancellation ticket has been logged.
***
We have advised MTN to place priority on this and our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
19 Apr 2021, 09:57Good day Lati
Please note that we have attempted contacting you with no success.
We have escalated your cancellation request to our internal management team to escalate to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that we have attempted contacting you with no success.
We have escalated your cancellation request to our internal management team to escalate to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Apr 2021, 09:57
Official
Good day Lati
Please note that we have attempted contacting you with no success.
We have escalated your cancellation request to our internal management team to escalate to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that we have attempted contacting you with no success.
We have escalated your cancellation request to our internal management team to escalate to MTN.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
20 Apr 2021, 15:35Hi Lati, Please note that MTN has confirmed that your contract is cancelled. Ref number: *** Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, The Rewardsco Team
Rewardsco.com's reply20 Apr 2021, 15:35
Official
Hi Lati, Please note that MTN has confirmed that your contract is cancelled. Ref number: *** Your cancellation query is resolved and will be closed. Should you have any further queries, please feel free to call or email our team. Regards, The Rewardsco Team
LM
Lati M's updateReviewer Update
20 Apr 2021, 19:40Good day;
I’ve received the email confirming cancellation and pending credit from MTN. Thank you so much for resolving my issue, much appreciated.
Regards;
I’ve received the email confirming cancellation and pending credit from MTN. Thank you so much for resolving my issue, much appreciated.
Regards;
LM
Lati M's update20 Apr 2021, 19:40
Reviewer Update
Good day;
I’ve received the email confirming cancellation and pending credit from MTN. Thank you so much for resolving my issue, much appreciated.
Regards;
I’ve received the email confirming cancellation and pending credit from MTN. Thank you so much for resolving my issue, much appreciated.
Regards;
Rewardsco.com's replyOfficial
21 Apr 2021, 08:28Hi Lati, You are welcome! Regards, The Rewardsco Team
Rewardsco.com's reply21 Apr 2021, 08:28
Official
Hi Lati, You are welcome! Regards, The Rewardsco Team