ZF
Zakiya F

1 reviews | Active since Dec 2009

23 Jan 2024, 12:29

Hilarious Vodacom device upgrade with rewardsco

Mandisa called me today to offer me a device upgrade (for 3 devices) and because I'm a picky one, I had her online forever while I researched the phones. She was friendly, patient and very helpful. She deserves a reward for what I put her through! Then a few minutes after the call ended, I realised that I did not choose the colour of my phones and called the customer care line hoping to get Mandisa again but the system was not set up like that. I spoke to Shahana instead who was able to access the order and confirm the colours. Again she was patient, friendly and helpful. Turns out in the time that Mandisa was online with me, she developed an instinct for what I would like and made sure that my parents' phones were different colours (same make). So I actually didn't have to make the call but am so glad that I was online with two amazing reps who indulged my weirdness! Please ensure they both get recognition for their good work because I can be really difficult! And I also despise call centre calls...

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Replies (1)
Rewardsco.com
Rewardsco.com's reply24 Jan 2024, 08:38
Official
Hi Zakiya , 

Thank you for posting 5 stars on the services you received from Mandisa and Sahana.

Should you require further assistance, please contact our Customer Service team. 

Regards, 
The Rewardsco Team