ZM
Zamayeza M
1 reviews | Active since Oct 2021
21 Oct 2021, 07:52
Help
I did an online sim deal via rewardsco sale I was looking for sim deal only(MTN),so the consultant never explained to me he gave me the home connector sim deal of which didn't support my pockect wifi. I went to different stores to seek for help in cancelation the deal still nothing. Its so frustrating I had to stop you from debiting the money but still keep receiving the bill.an they had confirmed that the deal has been finalized. I don't want to have a bad name record because I never even used the sim since it's not supported. Since July 2020. I really don't know where to go or do because I've just received another statement and the bill is going higher.
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
21 Oct 2021, 08:36Hi Zamayeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145190
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145190
Regards,
The Rewardsco Team
Rewardsco.com's reply21 Oct 2021, 08:36
Official
Hi Zamayeza,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145190
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO145190
Regards,
The Rewardsco Team
ZM
Zamayeza M's updateReviewer Update
25 Oct 2021, 11:54Hi Zamayeza. Please be advised that one of our agents have assisted you. Kind Regards, The Rewardsco Team
The response I got and I just received a bill with MTN still and it's going up.
What should I do?
The response I got and I just received a bill with MTN still and it's going up.
What should I do?
ZM
Zamayeza M's update25 Oct 2021, 11:54
Reviewer Update
Hi Zamayeza. Please be advised that one of our agents have assisted you. Kind Regards, The Rewardsco Team
The response I got and I just received a bill with MTN still and it's going up.
What should I do?
The response I got and I just received a bill with MTN still and it's going up.
What should I do?
Rewardsco.com's replyOfficial
25 Oct 2021, 11:57 Hi Zamayeza,
Trust you are well.
We apologize for the level of service you have received.
Please note we are looking into your query and will update you soon.
Regards,
The Rewardsco Team
Trust you are well.
We apologize for the level of service you have received.
Please note we are looking into your query and will update you soon.
Regards,
The Rewardsco Team
Rewardsco.com's reply25 Oct 2021, 11:57
Official
Hi Zamayeza,
Trust you are well.
We apologize for the level of service you have received.
Please note we are looking into your query and will update you soon.
Regards,
The Rewardsco Team
Trust you are well.
We apologize for the level of service you have received.
Please note we are looking into your query and will update you soon.
Regards,
The Rewardsco Team
ZM
Zamayeza M's updateReviewer Update
02 Nov 2021, 11:19Good morning until how long should I wait for the feedback?
Because recently I got an text sms that I'm owing it's really frustrating.
Its reads as
Dear Myeza. Your MTN account is in arrears. You can make a payment directly to MTN via the Banking App or EFT. If you have already made payment, email your proof of payment to ***, alternatively WhatsApp it to *** and we'll send you R1500 worth of Checkers and Dischem discount coupons! Thank you. MTN Mondo
Please assist.
Because recently I got an text sms that I'm owing it's really frustrating.
Its reads as
Dear Myeza. Your MTN account is in arrears. You can make a payment directly to MTN via the Banking App or EFT. If you have already made payment, email your proof of payment to ***, alternatively WhatsApp it to *** and we'll send you R1500 worth of Checkers and Dischem discount coupons! Thank you. MTN Mondo
Please assist.
ZM
Zamayeza M's update02 Nov 2021, 11:19
Reviewer Update
Good morning until how long should I wait for the feedback?
Because recently I got an text sms that I'm owing it's really frustrating.
Its reads as
Dear Myeza. Your MTN account is in arrears. You can make a payment directly to MTN via the Banking App or EFT. If you have already made payment, email your proof of payment to ***, alternatively WhatsApp it to *** and we'll send you R1500 worth of Checkers and Dischem discount coupons! Thank you. MTN Mondo
Please assist.
Because recently I got an text sms that I'm owing it's really frustrating.
Its reads as
Dear Myeza. Your MTN account is in arrears. You can make a payment directly to MTN via the Banking App or EFT. If you have already made payment, email your proof of payment to ***, alternatively WhatsApp it to *** and we'll send you R1500 worth of Checkers and Dischem discount coupons! Thank you. MTN Mondo
Please assist.
ZM
Zamayeza M's updateReviewer Update
16 Nov 2021, 16:30Which invoice because it was debit order which I had to reverse and stopped you from debiting in my bank account, but every each month I get charges of you bouncing in my account.
ZM
Zamayeza M's update16 Nov 2021, 16:30
Reviewer Update
Which invoice because it was debit order which I had to reverse and stopped you from debiting in my bank account, but every each month I get charges of you bouncing in my account.
Rewardsco.com's replyOfficial
09 Dec 2021, 15:09Good day,
Please note that you may email us with the MTN invoices, when you was charged for the MTN deal in order to pass a credit.
Regards,
The Rewardsco Team
Please note that you may email us with the MTN invoices, when you was charged for the MTN deal in order to pass a credit.
Regards,
The Rewardsco Team
Rewardsco.com's reply09 Dec 2021, 15:09
Official
Good day,
Please note that you may email us with the MTN invoices, when you was charged for the MTN deal in order to pass a credit.
Regards,
The Rewardsco Team
Please note that you may email us with the MTN invoices, when you was charged for the MTN deal in order to pass a credit.
Regards,
The Rewardsco Team
ZM
Zamayeza M's updateReviewer Update
17 Jan 2022, 22:03What should i do to cleary my name contract hasn't been cancelled can you please let MTN know.
ZM
Zamayeza M's update17 Jan 2022, 22:03
Reviewer Update
What should i do to cleary my name contract hasn't been cancelled can you please let MTN know.
ZM
Zamayeza M's updateReviewer Update
17 Jan 2022, 22:04I sent email no response
ZM
Zamayeza M's update17 Jan 2022, 22:04
Reviewer Update
I sent email no response
Rewardsco.com's replyOfficial
18 Jan 2022, 15:16Hi Zamayeza,
Trust you are well.
Please note that MTN has confirmed that cancellation was done.
Kindly note that a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that MTN has confirmed that cancellation was done.
Kindly note that a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Jan 2022, 15:16
Official
Hi Zamayeza,
Trust you are well.
Please note that MTN has confirmed that cancellation was done.
Kindly note that a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that MTN has confirmed that cancellation was done.
Kindly note that a follow up on credit has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team