MG
Mthobisi G
1 reviews | Active since Apr 2022
11 May 2022, 11:48
Good customer care
Good service and even made suggestions on what she thinks I should do best because she is not sure of they have stock on the package I ordered
Helpful (0)
Replies (7)0
Replies (7)
Rewardsco.com's replyOfficial
11 May 2022, 12:36Good Day, Thank you for posting a compliment on the services you received from Serena. Should you require further assistance, please contact our Customer Service team. Regards, The Rewardsco Team
Rewardsco.com's reply11 May 2022, 12:36
Official
Good Day, Thank you for posting a compliment on the services you received from Serena. Should you require further assistance, please contact our Customer Service team. Regards, The Rewardsco Team
MG
Mthobisi G's updateReviewer Update
08 Jun 2022, 11:15I made an application for an iPhone 12 64gb a month ago and I was told that I was approved I should expect delivery any time and I kept on calling doing a follow up for weeks and later last month on the 27th I got a call telling me that there’s no stock for the phone I got approved for but there’s another one that I qualify for and is still iphone 12 but 128gb open line and that’s going to be delivered within 10 days. 10 days has come and passed when I’m calling today one lady said I must wait I’ll get a call and the call was interrupted as I was on the road and I called again and got another lady who told me that all applications in my name had been cancelled and my score has lowered due to several applications done. Now I don’t understand should I continue to wait for a delivery or not.
MG
Mthobisi G's update08 Jun 2022, 11:15
Reviewer Update
I made an application for an iPhone 12 64gb a month ago and I was told that I was approved I should expect delivery any time and I kept on calling doing a follow up for weeks and later last month on the 27th I got a call telling me that there’s no stock for the phone I got approved for but there’s another one that I qualify for and is still iphone 12 but 128gb open line and that’s going to be delivered within 10 days. 10 days has come and passed when I’m calling today one lady said I must wait I’ll get a call and the call was interrupted as I was on the road and I called again and got another lady who told me that all applications in my name had been cancelled and my score has lowered due to several applications done. Now I don’t understand should I continue to wait for a delivery or not.
Rewardsco.com's replyOfficial
08 Jun 2022, 15:55Hi Mthobisi,
Please note that your application is in progress, however, the reason why you did not receive delivery yet is due to your details only qualifying for a sim-only deal.
Due to the above, we are unable to proceed with the application any further.
Kindly advise if we may terminate the application.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Please note that your application is in progress, however, the reason why you did not receive delivery yet is due to your details only qualifying for a sim-only deal.
Due to the above, we are unable to proceed with the application any further.
Kindly advise if we may terminate the application.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Jun 2022, 15:55
Official
Hi Mthobisi,
Please note that your application is in progress, however, the reason why you did not receive delivery yet is due to your details only qualifying for a sim-only deal.
Due to the above, we are unable to proceed with the application any further.
Kindly advise if we may terminate the application.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Please note that your application is in progress, however, the reason why you did not receive delivery yet is due to your details only qualifying for a sim-only deal.
Due to the above, we are unable to proceed with the application any further.
Kindly advise if we may terminate the application.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
MG
Mthobisi G's updateReviewer Update
08 Jun 2022, 16:07No don’t cancel my application just that to be given a time frame for a delivery and it doesn’t happen it’s something else I’ll wait as I’ve called your call center and they told me that there’s currently a shortage of stock
MG
Mthobisi G's update08 Jun 2022, 16:07
Reviewer Update
No don’t cancel my application just that to be given a time frame for a delivery and it doesn’t happen it’s something else I’ll wait as I’ve called your call center and they told me that there’s currently a shortage of stock
Rewardsco.com's replyOfficial
08 Jun 2022, 16:15Hi Mthobisi,
Please note that there is a stock delay, however, the system does not allow us to finalize the application, as you do not qualify for a device deal.
Regards,
The Rewardsco Team
Please note that there is a stock delay, however, the system does not allow us to finalize the application, as you do not qualify for a device deal.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Jun 2022, 16:15
Official
Hi Mthobisi,
Please note that there is a stock delay, however, the system does not allow us to finalize the application, as you do not qualify for a device deal.
Regards,
The Rewardsco Team
Please note that there is a stock delay, however, the system does not allow us to finalize the application, as you do not qualify for a device deal.
Regards,
The Rewardsco Team
MG
Mthobisi G's updateReviewer Update
08 Jun 2022, 16:22Your call center is saying one thing and you are saying another thing they are saying my application has been finalised I must wait for the arrival of stock and you are saying it’s not being finalised
MG
Mthobisi G's update08 Jun 2022, 16:22
Reviewer Update
Your call center is saying one thing and you are saying another thing they are saying my application has been finalised I must wait for the arrival of stock and you are saying it’s not being finalised
Rewardsco.com's replyOfficial
08 Jun 2022, 16:23Hi Mthobisi,
Please note that we are referring to the MTN system and it reflects that you do not qualify.
Regards,
The Rewardsco Team
Please note that we are referring to the MTN system and it reflects that you do not qualify.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Jun 2022, 16:23
Official
Hi Mthobisi,
Please note that we are referring to the MTN system and it reflects that you do not qualify.
Regards,
The Rewardsco Team
Please note that we are referring to the MTN system and it reflects that you do not qualify.
Regards,
The Rewardsco Team