SP
Shamiel P

1 reviews | Active since Jul 2021

05 Aug 2021, 13:55

FURIOUS CUSTOMER

I have gotten a call from someone name Wandoll, we did the contract and he said i qualified for the vodacom contract and told me that it would take up to 2 days. everything was approved. it was the 7th day, i have called mondo and they told me to contact vodacom, i ahve contacted vodacom and they told me the same thing to contact mondo. mndo then told me to wait another few days. i have waited but i have not receiveed a single text msg or call from them. i was expecting my contract to be done by the date they have told me, i am still waiting response from rewardsco/mondo till this day. i am so unhappy with the service i have received with them, i will never deal with this company again if i have to

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Replies (3)
Rewardsco.com
Rewardsco.com's reply05 Aug 2021, 14:06
Official
Hi Shamiel,
 
Thank you for taking the time to write to us about your query. 
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO129682
 
Regards,
 
The Rewardsco Team 
Rewardsco.com
Rewardsco.com's reply13 Aug 2021, 16:45
Official
Hi Shamiel,
 
As discussed with our consultant please note that we have escalated your application query to our internal team to urgently advise on the progress of the resubmission.

Our team will revert with feedback.
 
Regards,
 
The Rewardsco Team 
Rewardsco.com
Rewardsco.com's reply23 Aug 2021, 16:47
Official
Hi Shamiel,

Trust you are well.
 
As discussed with Nicole, please note that the resubmissions team receives an error when attempting to process a deal for you.

Should you want to apply for a Vodacom contract, you may apply for a deal at your nearest Vodacom store or on the Vodacom website.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Rewardsco Team