Frustrated with Rewardsco, Mondo, MTN

Firstly they never disclosed the full amount that will be payable by oneself, then you wait 2 weeks for your router of which you are not informed must be RICA'd which is a very painful experience and you get charged pro-rata for usages that was never used......all that said and done get approved for the credit of the pro-rata you never used but I have been waiting for this credit now for over a week to reflect on the mtn side..... the cherry on top is that my network was suspended going on 2 days because of the credit not reflecting and still I have to wait now for the finance department at Mondo to do their part by rectifying the billing so that mtn can reconnect my network. I am truly unhappy and frustrated and all I hear over the phone is that it will be escalated 👀 hopefully this year still!!!