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mT
mark T

1 reviews | Active since Mar 2013

16 May 2022, 11:06

********** Contract

Someone has taken a cellphone contract with MTN through your call center, now for the last three months the is a debit going off my account. I even made an affidavit and took it to MTN stating I did not take any contract. MTN told me I must come to you to resolve as the contract was opened through your call center. I tried to call the number from your website but it keeps disconnecting.

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Replies (3)
Rewardsco.com
Rewardsco.com's reply16 May 2022, 11:41
Official
Hi Mark,

Trust you are well.

Thank you for taking the time to write to us about your MTN query.

We do apologize for the inconvenience caused.

Please forward the below documents to *** and we will escalate this to the ***** Department for urgent assistance.

  • Certified ID Copy
  • Affidavit from SAPS
  • Proof of Address

Case Number:  RCO226228

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply02 Jun 2022, 11:54
Official
Hi Mark,

Trust you are well.

Please note that the MTN line which was not authorized by you has been cancelled and deactivated.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply02 Jun 2022, 11:54
Official
Hi Mark,

Trust you are well.

Please note that the MTN line which was not authorized by you has been cancelled and deactivated.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team. 
 
Regards,
 
The Rewardsco Team