Item: Rewardsco.com
Rating: 1
Author: Henk S

Rewardsco.com's replyOfficial

12 Apr 2022, 13:55

Good day,

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Your Case Number is: RCO211189

Regards,

The Rewardsco Team

Rewardsco.com's reply12 Apr 2022, 13:55

Official

Good day,

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received. Our team is currently investigating your query.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Your Case Number is: RCO211189

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

12 Apr 2022, 14:42

Interesting, I did not write that it is an MTN query, did I?
It remains to be seen If you call today, Be that as it may, I am proceeding with litigation.
Your company is acting **********ly and ********ly.

HS

Henk S's update12 Apr 2022, 14:42

Reviewer Update

Interesting, I did not write that it is an MTN query, did I?
It remains to be seen If you call today, Be that as it may, I am proceeding with litigation.
Your company is acting **********ly and ********ly.

Rewardsco.com's replyOfficial

12 Apr 2022, 17:04

Good day Henk,

Please note that as per our conversation, you have been assisted and we are awaiting documents from you so we can further escalate.

Your Case Number is: RCO211189

Regards,

The Rewardsco Team

Rewardsco.com's reply12 Apr 2022, 17:04

Official

Good day Henk,

Please note that as per our conversation, you have been assisted and we are awaiting documents from you so we can further escalate.

Your Case Number is: RCO211189

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

19 Apr 2022, 13:15

I HAVE BEEN ASSISTED BY PHANDEKA WHO GAVE ME A GENERIC EMAIL ADDRESS WHICH DOES NOT WORK.

I HAVE EMAILED ALL THE REQUESTED DOCUMENTS THERE, THE REPLY IS THAT YOU ARE UNABLE TO ACCEPT IT BECAUSE THERE IS NO CASE AND THEN THE EMAIL ASKS ME TO SPEAK TO A BOT.

YET YOU SAY THE CASE THE CASE NR IS RC0 211189.

IT IS POINTLESS PHONING YOUR BUSINESS, THE PHONE JUST RINGS.

YOU HAVE ALREADY ADMITTED THAT THE PRODUCTS AND CONTRACTS WERE ISSUED WITHOUT FOLLOWING THE PROPER IDENTITY VERIFICATION AND RICA PROCEDURE AT BOTH MTN AND REWARDSCO.

PLEASE CONTACT ME AND THIS TIME MAKE SURE IT IS SOMEONE WHO UNDERSTANDS THE GRAVITY OF THE SITUATION.

I AM GOING TO PROCEED WITH LITIGATION IF THIS CASE OF ***** IS NOT ADDRESSED PROPERLY.

HS

Henk S's update19 Apr 2022, 13:15

Reviewer Update

I HAVE BEEN ASSISTED BY PHANDEKA WHO GAVE ME A GENERIC EMAIL ADDRESS WHICH DOES NOT WORK.

I HAVE EMAILED ALL THE REQUESTED DOCUMENTS THERE, THE REPLY IS THAT YOU ARE UNABLE TO ACCEPT IT BECAUSE THERE IS NO CASE AND THEN THE EMAIL ASKS ME TO SPEAK TO A BOT.

YET YOU SAY THE CASE THE CASE NR IS RC0 211189.

IT IS POINTLESS PHONING YOUR BUSINESS, THE PHONE JUST RINGS.

YOU HAVE ALREADY ADMITTED THAT THE PRODUCTS AND CONTRACTS WERE ISSUED WITHOUT FOLLOWING THE PROPER IDENTITY VERIFICATION AND RICA PROCEDURE AT BOTH MTN AND REWARDSCO.

PLEASE CONTACT ME AND THIS TIME MAKE SURE IT IS SOMEONE WHO UNDERSTANDS THE GRAVITY OF THE SITUATION.

I AM GOING TO PROCEED WITH LITIGATION IF THIS CASE OF ***** IS NOT ADDRESSED PROPERLY.

HS

Henk S's updateReviewer Update

21 Apr 2022, 15:03

Still no word from RewardsCo.

HS

Henk S's update21 Apr 2022, 15:03

Reviewer Update

Still no word from RewardsCo.

HS

Henk S's updateReviewer Update

26 Apr 2022, 11:37

Still no word from RewardsCo.

HS

Henk S's update26 Apr 2022, 11:37

Reviewer Update

Still no word from RewardsCo.

Rewardsco.com's replyOfficial

29 Apr 2022, 10:04

Hi Henk,

Trust you are well.

We do apologize for the level of service which you received thus far.

Due to the above, we require the below documents in order to escalate your query to the MTN ***** Team.

Documents Required:

Certified ID Copy
Affidavit from SAPS with your signature
Proof of Address

Email Address: ***

Kindly note that an email has also been sent to you from the above email address.

Regards,

The Rewardsco Team

Rewardsco.com's reply29 Apr 2022, 10:04

Official

Hi Henk,

Trust you are well.

We do apologize for the level of service which you received thus far.

Due to the above, we require the below documents in order to escalate your query to the MTN ***** Team.

Documents Required:

Certified ID Copy
Affidavit from SAPS with your signature
Proof of Address

Email Address: ***

Kindly note that an email has also been sent to you from the above email address.

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

29 Apr 2022, 11:51

DOCUMENTS WERE SENT.

NOTE:
THIS IS NOT SIMPLY A CASE FOR MTN - BOTH REWARDSCO AS WELL AS MTN ISSUED THE CONTRACT(S) **********LY AND YOU BOTH ACTED *******LY:

ON RECORD, YOU HAVE ALREADY ADMITTED THAT THE PRODUCTS AND CONTRACTS WERE ISSUED WITHOUT FOLLOWING THE PROPER IDENTITY VERIFICATION AND RICA PROCEDURE AT BOTH MTN AND REWARDSCO.

MY CREDIT SCORE IS NEGATIVELY AFFECTED BECAUSE OF RETURNED MAGTAPE ITEMS THAT I REFUSE TO PAY AND NEDBANK REVERSED FOR ME AT MY COST.

I HAVE EMAILED THE FORMS - THAT I TRIED TO SEND TO YOU ALMOST TWO WEEKS AGO WITHOUT SUCCESS AT THE ADVICE OF YOUR REPRESENTATIVE.

CONFIRM THAT YOU RECEIVED IT.

HS

Henk S's update29 Apr 2022, 11:51

Reviewer Update

DOCUMENTS WERE SENT.

NOTE:
THIS IS NOT SIMPLY A CASE FOR MTN - BOTH REWARDSCO AS WELL AS MTN ISSUED THE CONTRACT(S) **********LY AND YOU BOTH ACTED *******LY:

ON RECORD, YOU HAVE ALREADY ADMITTED THAT THE PRODUCTS AND CONTRACTS WERE ISSUED WITHOUT FOLLOWING THE PROPER IDENTITY VERIFICATION AND RICA PROCEDURE AT BOTH MTN AND REWARDSCO.

MY CREDIT SCORE IS NEGATIVELY AFFECTED BECAUSE OF RETURNED MAGTAPE ITEMS THAT I REFUSE TO PAY AND NEDBANK REVERSED FOR ME AT MY COST.

I HAVE EMAILED THE FORMS - THAT I TRIED TO SEND TO YOU ALMOST TWO WEEKS AGO WITHOUT SUCCESS AT THE ADVICE OF YOUR REPRESENTATIVE.

CONFIRM THAT YOU RECEIVED IT.

Rewardsco.com's replyOfficial

29 Apr 2022, 14:27

Hi Henk,

Thank you for sending us your documents.

Kindly note that we have sent a confirmation email to you.

Regards,

The Rewardsco Team

Rewardsco.com's reply29 Apr 2022, 14:27

Official

Hi Henk,

Thank you for sending us your documents.

Kindly note that we have sent a confirmation email to you.

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

15 Jun 2022, 11:00

Case Number: RCO211189

HI "MONDO"

HAVE A LOOK IN YOUR INBOX..

THE LEGAL TEAM FROM MTN IS NOW ALSO TRYING TO GET HOLD OF YOU..

HS

Henk S's update15 Jun 2022, 11:00

Reviewer Update

Case Number: RCO211189

HI "MONDO"

HAVE A LOOK IN YOUR INBOX..

THE LEGAL TEAM FROM MTN IS NOW ALSO TRYING TO GET HOLD OF YOU..

Rewardsco.com's replyOfficial

01 Jul 2022, 09:12

Hi Henk,

Trust you are well.

Please note that the MTN line which was not authorized by you has been cancelled and deactivated.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team.

Regards,

The Rewardsco Team

Rewardsco.com's reply01 Jul 2022, 09:12

Official

Hi Henk,

Trust you are well.

Please note that the MTN line which was not authorized by you has been cancelled and deactivated.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team.

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

01 Jul 2022, 12:30

MONDO MUST INFORM ITC/EXPERIAN AND OTHER RELEVANT CREDIT INFORMATION SERVICES THAT THIS ACCOUNT WAS CLOSED.

CONFIRM THAT THIS WILL BE DONE.

HS

Henk S's update01 Jul 2022, 12:30

Reviewer Update

MONDO MUST INFORM ITC/EXPERIAN AND OTHER RELEVANT CREDIT INFORMATION SERVICES THAT THIS ACCOUNT WAS CLOSED.

CONFIRM THAT THIS WILL BE DONE.

Rewardsco.com's replyOfficial

07 Jul 2022, 15:08

Hi Henk,

Please note that you may contact MTN in order to request the above.

Regards,

The Rewardsco Team

Rewardsco.com's reply07 Jul 2022, 15:08

Official

Hi Henk,

Please note that you may contact MTN in order to request the above.

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

08 Jul 2022, 15:45

ARE YOU KIDDING?

THE ONLY WAY TO CONTACT YOU (MONDO) IS ON HELLOPETER BECAUSE YOU WANT TO SAVE FACE.

THERE IS NO WAY TO CONNECT WITH MTN OTHER THAN SENDING AN EMAIL OFF INTO THE ETHER THAT IS THE MTN ***** DEPARTMENT...

YOU *****ENTLY CREATED ACCOUNTS IN MY NAME, NOT MTN.

THE VERY LEAST MONDO CAN DO IS ASSIST, BUT CLEARLY YOU ARE TOO BUSY WITH "BUSINESS"

SHAME ON YOUR BUSINESS.

HS

Henk S's update08 Jul 2022, 15:45

Reviewer Update

ARE YOU KIDDING?

THE ONLY WAY TO CONTACT YOU (MONDO) IS ON HELLOPETER BECAUSE YOU WANT TO SAVE FACE.

THERE IS NO WAY TO CONNECT WITH MTN OTHER THAN SENDING AN EMAIL OFF INTO THE ETHER THAT IS THE MTN ***** DEPARTMENT...

YOU *****ENTLY CREATED ACCOUNTS IN MY NAME, NOT MTN.

THE VERY LEAST MONDO CAN DO IS ASSIST, BUT CLEARLY YOU ARE TOO BUSY WITH "BUSINESS"

SHAME ON YOUR BUSINESS.

Rewardsco.com's replyOfficial

03 Aug 2022, 10:58

Hi Henk,

We do apologize for the inconvenience caused. However, due to an MTN line being processed, you may contact MTN for further assistance.

Regards,

The Rewardsco Team

Rewardsco.com's reply03 Aug 2022, 10:58

Official

Hi Henk,

We do apologize for the inconvenience caused. However, due to an MTN line being processed, you may contact MTN for further assistance.

Regards,

The Rewardsco Team

HS

Henk S's updateReviewer Update

30 Mar 2026, 11:29

Update:
MTN legal conceded. I was refunded (more than a few thousand rand)

HS

Henk S's update30 Mar 2026, 11:29

Reviewer Update

Update:
MTN legal conceded. I was refunded (more than a few thousand rand)

**********.