1 reviews | Active since Jan 2015
False contract selling
RewardsCo called me last week on the 23rd on behalf of Vodacom to say Vodacom is reviewing existing contracts to see if customers are getting value for their money, they had all details of my existing contracts & said Vodacom is providing additional 10GB data since one of my existing contract is giving me 1GB at R309, I asked the consultant if this is a new line on new 24M contract & they confirmed its not new contract but additional sim which will end data subscription on end of main contract being supplemented, consultant indicated that they provide additional SIM so that they do not interfere with my current sim when i asked as to why additional data is not loaded on the current sim, call was recorded as per consultant said incase we need to verify authenticity of what was discussed. to my surprise what is sold to me is a completely new 24m contract which will end on 27/07/2024 while it started on 2021 july, i did not agree to a new data contract because i already have a data contract, i want the contract canceled i am still within 7 days of contract start date, my phone is blocked from getting through to cancel, if i get through for some reason consultant drop the call in the middle of conversation. please contact me on *** to cancel, contract/account number I***
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129134
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129134
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have logged an investigation for the dispute raised.
Kim will revert with the findings.
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have logged an investigation for the dispute raised.
Kim will revert with the findings.
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have escalated the collection to Ram Couriers.
Once the package has been uplifted the contract will be cancelled.
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have escalated the collection to Ram Couriers.
Once the package has been uplifted the contract will be cancelled.
Regards,
The Rewardsco Team
I`ve send back the package on the 10th & it reached the recipient on the 12th however when my vodacom montlhy bill came i still have active contracts with you guys, can you please cancel the contract
I`ve send back the package on the 10th & it reached the recipient on the 12th however when my vodacom montlhy bill came i still have active contracts with you guys, can you please cancel the contract
Please note that a cancellation request has been sent to the Vodacom department.
Once cancellation is done, you will be advised accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Please note that a cancellation request has been sent to the Vodacom department.
Once cancellation is done, you will be advised accordingly.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom cancellation has been done.
Thank you for allowing us to look into your query.
Your query is now resolved and closed.
Please call or email us if you have any further queries.
Regards,
The Rewardsco Team
