Failure to Deliver Service And Product

I have never been so Disappointed in a while. For my upgrade this year I was phoned by Rewards Co, a MTN subsidiary, with a great ‘Black Friday Deal’. for my WiFi router we finalized the contract and everything went very smoothly and confirmation emails/SMS’s from MTN was received. the guy i spoke to over the phone mentioned that i would be called the following week regarding delivery and this was on the 1st of Dec its almost Christmas now and i have not even gotten an email or a call letting me know what the hold up is. when i do call your consultants they sing different songs. one will tell me my contract is in the final stages of being approved yet it was sent to me the next day on E-mail? then i was told the Product is not Available because you are waiting for stock then why not Disclose that and ask if i am prepared to wait? i just feel like this was a pure example of Deceptive marketing, sign up for a deal and get the raw end of it. I probably would have been better off going into the MTN store as tedious as that can be. i honestly did this for convenience and this has cost me a lot of time i could have spent working from home now being forced to go the office believing that my router would arrive sometime soon but still nothing. i know the logical thing would have been to just cancel the Deal but the point is it was a Black Friday Special and that's what attracted me to the Deal.