MM
Monica M
1 reviews | Active since May 2021
21 Dec 2021, 11:00
Extremely bad service
Extremely bad service I'm getting from this company. I called in October already regarding a contract cancelation within the cooling off period. I was advised by Amanda that all is well and that credits will be passed to date that has not been done yet. I follow up every week and I'm being told it will be fixed by COB but nothing. Nobody is calling me nothing. I don't know why MTN had to outsource such unprofessional companies to do their job because wow, they are dragging MTN's name to the ground
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
21 Dec 2021, 11:11Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163445
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163445
Regards,
The Rewardsco Team
Rewardsco.com's reply21 Dec 2021, 11:11
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163445
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO163445
Regards,
The Rewardsco Team
MM
Monica M's updateReviewer Update
21 Dec 2021, 16:00Good day. It's almost the end of the day and I still have not received any feedback whatsoever. When will somebody get back to me? I need this sorted out asap
MM
Monica M's update21 Dec 2021, 16:00
Reviewer Update
Good day. It's almost the end of the day and I still have not received any feedback whatsoever. When will somebody get back to me? I need this sorted out asap
Rewardsco.com's replyOfficial
21 Dec 2021, 16:13Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply21 Dec 2021, 16:13
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
MM
Monica M's updateReviewer Update
21 Dec 2021, 18:10Thank you for the prompt response
MM
Monica M's update21 Dec 2021, 18:10
Reviewer Update
Thank you for the prompt response
Rewardsco.com's replyOfficial
21 Dec 2021, 20:14Good day,
You are most welcome.
Regards,
The Rewardsco Team
You are most welcome.
Regards,
The Rewardsco Team
Rewardsco.com's reply21 Dec 2021, 20:14
Official
Good day,
You are most welcome.
Regards,
The Rewardsco Team
You are most welcome.
Regards,
The Rewardsco Team
MM
Monica M's updateReviewer Update
29 Dec 2021, 11:27Still no feedback to date
MM
Monica M's update29 Dec 2021, 11:27
Reviewer Update
Still no feedback to date
Rewardsco.com's replyOfficial
29 Dec 2021, 11:31Good day,
Trust you are well
Kindly note that we are still awaiting for feedback, we will advise accordingly once we have received feedback.
Regards,
The Rewardsco Team
Trust you are well
Kindly note that we are still awaiting for feedback, we will advise accordingly once we have received feedback.
Regards,
The Rewardsco Team
Rewardsco.com's reply29 Dec 2021, 11:31
Official
Good day,
Trust you are well
Kindly note that we are still awaiting for feedback, we will advise accordingly once we have received feedback.
Regards,
The Rewardsco Team
Trust you are well
Kindly note that we are still awaiting for feedback, we will advise accordingly once we have received feedback.
Regards,
The Rewardsco Team
MM
Monica M's updateReviewer Update
29 Dec 2021, 11:59But that means my account will be debited again this Month? On your last 1st respond u said an agent will call me but nothing
MM
Monica M's update29 Dec 2021, 11:59
Reviewer Update
But that means my account will be debited again this Month? On your last 1st respond u said an agent will call me but nothing
Rewardsco.com's replyOfficial
18 Jan 2022, 15:01Hi Monica,
Trust you are well.
Please note that a follow up on the above query has been escalated to the MTN team, as we did not receive feedback.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a follow up on the above query has been escalated to the MTN team, as we did not receive feedback.
We do apologize for the delay.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Jan 2022, 15:01
Official
Hi Monica,
Trust you are well.
Please note that a follow up on the above query has been escalated to the MTN team, as we did not receive feedback.
We do apologize for the delay.
Regards,
The Rewardsco Team
Trust you are well.
Please note that a follow up on the above query has been escalated to the MTN team, as we did not receive feedback.
We do apologize for the delay.
Regards,
The Rewardsco Team