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ziyaad P
1 reviews | Active since Mar 2023
02 Mar 2023, 11:41
EXTREMELY BAD SERVICE
There was an order done on the 15t of February 2023 which was cancelled WITH REWARDSCO MTN his order was cancelled on the 16th of February i have been to the MTN store to do my application for the correct items but the order with REWARDSCO is showing as open which is blocking me from doing the application i contacted REWARDSCO a few times tom cancel and close the order it was never done this morning i contacted them again i was told it will take 3-5 days for this to happen this matter has gone on for very long now i need this cancellation to be done and th order updated to close today or i will report this to ICASA
Helpful (0)
Replies (7)0
Replies (7)
Rewardsco.com's replyOfficial
02 Mar 2023, 11:56Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:RCO358047
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:RCO358047
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Mar 2023, 11:56
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:RCO358047
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is:RCO358047
Regards,
The Rewardsco Team
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ziyaad P's updateReviewer Update
02 Mar 2023, 12:03I HAVE A REFERENCE NUMBER FOR THE CANCELLATION RECEIVED FROM REWARDSCO ON THE 15TH FEBRUARY 2023 RCO348907 IT IS NOW THE 2ND OF MARCH 2023 AND THE ORDER IS STILL SAYING OPEN AND THIS IS BLOCKING MY APPLICATION WITH MTN THIS CANCELLATION NEEDS TO BE DONE TODAY
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ziyaad P's update02 Mar 2023, 12:03
Reviewer Update
I HAVE A REFERENCE NUMBER FOR THE CANCELLATION RECEIVED FROM REWARDSCO ON THE 15TH FEBRUARY 2023 RCO348907 IT IS NOW THE 2ND OF MARCH 2023 AND THE ORDER IS STILL SAYING OPEN AND THIS IS BLOCKING MY APPLICATION WITH MTN THIS CANCELLATION NEEDS TO BE DONE TODAY
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ziyaad P's updateReviewer Update
02 Mar 2023, 12:13i dont need your consultants to call me they need to do there work and ensure that this order is cancelled and closed by the end of business today if this is not done i will be contacting the ombudsman and icasa and reporting this matter i have been told it will take 3- 5 days i should be patient this cancellation as done on the 15th of FEBRUARY HOW MANY DAYS IS THIS
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ziyaad P's update02 Mar 2023, 12:13
Reviewer Update
i dont need your consultants to call me they need to do there work and ensure that this order is cancelled and closed by the end of business today if this is not done i will be contacting the ombudsman and icasa and reporting this matter i have been told it will take 3- 5 days i should be patient this cancellation as done on the 15th of FEBRUARY HOW MANY DAYS IS THIS
Rewardsco.com's replyOfficial
02 Mar 2023, 12:52We do apologize for the service you have received, we will provide you with feedback soon
Rewardsco.com's reply02 Mar 2023, 12:52
Official
We do apologize for the service you have received, we will provide you with feedback soon
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ziyaad P's updateReviewer Update
02 Mar 2023, 13:02WHAT I REALLY DON'T NEED IS AN APOLOGY WE ARE PASS THAT NOW PLEASE FIX THIS CANCEL AND CLOSE THE ORDER TODAY SO THAT MY APPLICATION WITH THE MTN STORE CAN CONTINUE
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ziyaad P's update02 Mar 2023, 13:02
Reviewer Update
WHAT I REALLY DON'T NEED IS AN APOLOGY WE ARE PASS THAT NOW PLEASE FIX THIS CANCEL AND CLOSE THE ORDER TODAY SO THAT MY APPLICATION WITH THE MTN STORE CAN CONTINUE
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ziyaad P's updateReviewer Update
02 Mar 2023, 14:41GOOD DAY
I HAVE SPOKEN TO ONE OF YOUR CONSULTANTS SHONEEZ WHO WAS MORE THEN PATHETIC TELLING ME I CALLED SIX TIMES ALREADY TODAY AND THAT I SHOULD CALL AGAIN IN A HOURS TIME AND MAKE IT SEVEN TIMES AND MAYBE IT WILL BE CANCELLED
THIS MATTER WILL BE REPORTED
I HAVE SPOKEN TO ONE OF YOUR CONSULTANTS SHONEEZ WHO WAS MORE THEN PATHETIC TELLING ME I CALLED SIX TIMES ALREADY TODAY AND THAT I SHOULD CALL AGAIN IN A HOURS TIME AND MAKE IT SEVEN TIMES AND MAYBE IT WILL BE CANCELLED
THIS MATTER WILL BE REPORTED
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ziyaad P's update02 Mar 2023, 14:41
Reviewer Update
GOOD DAY
I HAVE SPOKEN TO ONE OF YOUR CONSULTANTS SHONEEZ WHO WAS MORE THEN PATHETIC TELLING ME I CALLED SIX TIMES ALREADY TODAY AND THAT I SHOULD CALL AGAIN IN A HOURS TIME AND MAKE IT SEVEN TIMES AND MAYBE IT WILL BE CANCELLED
THIS MATTER WILL BE REPORTED
I HAVE SPOKEN TO ONE OF YOUR CONSULTANTS SHONEEZ WHO WAS MORE THEN PATHETIC TELLING ME I CALLED SIX TIMES ALREADY TODAY AND THAT I SHOULD CALL AGAIN IN A HOURS TIME AND MAKE IT SEVEN TIMES AND MAYBE IT WILL BE CANCELLED
THIS MATTER WILL BE REPORTED
Rewardsco.com's replyOfficial
06 Mar 2023, 14:56Good Day Ziyaad,
Trust you are well.
Please note that the recent MTN order which was processed by Rewardsco has been cancelled as requested.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent MTN order which was processed by Rewardsco has been cancelled as requested.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Mar 2023, 14:56
Official
Good Day Ziyaad,
Trust you are well.
Please note that the recent MTN order which was processed by Rewardsco has been cancelled as requested.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent MTN order which was processed by Rewardsco has been cancelled as requested.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team