RY
Radley Y
1 reviews | Active since Sept 2020
28 Jul 2022, 09:48
Excellent service from Sanele and Cindy (the same can't be said for the rest of mTN)
I recently upgraded 3 contracts with MTN and between MTN and the courier service they use, they totally messed up. We then WASTED HOURS hours with the MTN contact centres and an MTN shop which were all totally useless. I thought I was dealing with a government dept. Fortunately I somehow got hold of Sanele from Customer Care as well as Cindy (Reception) who took ownership of the issue and have got the ball rolling (still waiting for this to be completely resolved but not any fault of Sanele and Cindy). Be careful of upgrading your contracts with MTN.
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Replies (3)
Rewardsco.com's replyOfficial
28 Jul 2022, 09:53Hi Radley,
Trust you are well.
Thank you for posting a compliment on the services you received from Sanele & Cindy.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for posting a compliment on the services you received from Sanele & Cindy.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Rewardsco Team
Rewardsco.com's reply28 Jul 2022, 09:53
Official
Hi Radley,
Trust you are well.
Thank you for posting a compliment on the services you received from Sanele & Cindy.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for posting a compliment on the services you received from Sanele & Cindy.
Should you require further assistance, please contact our Customer Service team.
Have a great day.
Regards,
The Rewardsco Team
RY
Radley Y's updateReviewer Update
28 Jul 2022, 10:01I would rather not contact any other agents and would prefer to deal only with Dhanesh and Sanele. I'm not sure which other contact centers MTN have outsourced their services to but it is incredibly frustrating dealing with people who don't care and don't take ownership.
RY
Radley Y's update28 Jul 2022, 10:01
Reviewer Update
I would rather not contact any other agents and would prefer to deal only with Dhanesh and Sanele. I'm not sure which other contact centers MTN have outsourced their services to but it is incredibly frustrating dealing with people who don't care and don't take ownership.
Rewardsco.com's replyOfficial
03 Aug 2022, 10:48Hi Radley,
Thank you for the above feedback.
Your concern has been acknowledged and this will be raised with the relevant department.
Regards,
The Rewardsco Team
Thank you for the above feedback.
Your concern has been acknowledged and this will be raised with the relevant department.
Regards,
The Rewardsco Team
Rewardsco.com's reply03 Aug 2022, 10:48
Official
Hi Radley,
Thank you for the above feedback.
Your concern has been acknowledged and this will be raised with the relevant department.
Regards,
The Rewardsco Team
Thank you for the above feedback.
Your concern has been acknowledged and this will be raised with the relevant department.
Regards,
The Rewardsco Team