Empty Promises
Romy Nomis 3:22 PM I received a call on 2 November 2021 from Kayna Ndlovu, selling upgrades of my 2 children's phones. I accepted the offer and T&C's but only after I had asked if the phones (Iphone 12)s) were in stock and he promised they were and that they would be delivered in 3 working days. I asked him if he worked for Vodacom and he said yes, and gave me his details, name, surname and employee number 9549, however it seems there are now 2 issues here. 1 He does not work for Vodacom but rather for RewardsCo who Vodacom seemed to share my information with without my approval which I believe is ******* and 2. He made a promise to deliver the phones however there is not stock available as per an sms I received from Vodacom yesterday. I accepted the offer based on the call we had which included delivery of the phones in 3 days.. This is now not the case as there is no stock, actually to me it seems to be false information to make the sale. I am livid and as usual have been pushed from pillar to post when requesting assistance from Vodacom. Also Rewardsco does not allow you to call them only have a website. This is not cool
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148615
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO148615
Regards,
The Rewardsco Team
