SL
Sandra L
1 reviews | Active since Jun 2022
16 Jun 2022, 13:31
Don’t upgrade with MTN Direct!
Upgrading my cel phone with MTN Direct was the worst customer experience that I have ever had with any company. They cancelled my upgrade process 3 times and I had to do all the calling to rectify which included lengthly holding periods, dishonest/incorrect staff feedback, major loss of my work time.
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Rewardsco.com's replyOfficial
17 Jun 2022, 08:31Hi Sandra,
Thank you for taking the time to write to us about your MTN upgrade.
Kindly note that the upgrade which was processed by Rewardsco on 01/06/2022 reflects as canceled on the MTN system.
As per the MTN system, a new upgrade was processed on 09/06/2022 by MTN direct. Therefore, you may contact MTN for further assistance.
Your query will now be closed.
Case Number: RCO240018
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN upgrade.
Kindly note that the upgrade which was processed by Rewardsco on 01/06/2022 reflects as canceled on the MTN system.
As per the MTN system, a new upgrade was processed on 09/06/2022 by MTN direct. Therefore, you may contact MTN for further assistance.
Your query will now be closed.
Case Number: RCO240018
Regards,
The Rewardsco Team
Rewardsco.com's reply17 Jun 2022, 08:31
Official
Hi Sandra,
Thank you for taking the time to write to us about your MTN upgrade.
Kindly note that the upgrade which was processed by Rewardsco on 01/06/2022 reflects as canceled on the MTN system.
As per the MTN system, a new upgrade was processed on 09/06/2022 by MTN direct. Therefore, you may contact MTN for further assistance.
Your query will now be closed.
Case Number: RCO240018
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN upgrade.
Kindly note that the upgrade which was processed by Rewardsco on 01/06/2022 reflects as canceled on the MTN system.
As per the MTN system, a new upgrade was processed on 09/06/2022 by MTN direct. Therefore, you may contact MTN for further assistance.
Your query will now be closed.
Case Number: RCO240018
Regards,
The Rewardsco Team