1 reviews | Active since Feb 2022
DONT TAKE UP CONTRACTS WITH REWARDS CO & MONDO
If I could give this company a zero I would. The service is absolutely shocking and it seems like the only way anyone would even consider helping you is if you complain or post something nasty about them on the socials. Rewardsco & Mondo don't know how to value there customers, the fact that a manager would say to a customer that you have been on the call for way too long and you need to be the one who ensures that your device is collected if you want to make sure that the collection has happened is appalling. What is more frustrating is the fact that they will not follow up on anything, you have to be the one who keeps asking them, how far. The only person who seemed to know what was going on was Tracy but I was also disappointed by the way they made it seem like it was my fault that the device had not been collected. MTN South Africa, please consider changing who you choose to deal with your customers, no one should have to go through this especially with such a big company.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO188108
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO188108
Regards,
The Rewardsco Team
