pS
philile S
1 reviews | Active since Apr 2018
06 Feb 2023, 10:02
Dissatisfaction with production offered on wrongly info
Have a problem with the contract I was offered given false information n tried to cancel I’m told now cancellation cannot proceed because my account was credited. Now my is the router is still not working and MTN said they cannot help me with anything because my profile is on pre cancellation. Now please tell me how do I carry on paying something that Iam not using?
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
06 Feb 2023, 10:41Hi Philile,
Thank you for taking the time to write to us about your MTN query.
Please note that due our retentions team was in contact with you and has processed a credit to your account.
We are unable to proceed with a collection and cancellation.
Should you require a cancellation, you may contact MTN on 083135.
Case No: RCO296965
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
Please note that due our retentions team was in contact with you and has processed a credit to your account.
We are unable to proceed with a collection and cancellation.
Should you require a cancellation, you may contact MTN on 083135.
Case No: RCO296965
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Feb 2023, 10:41
Official
Hi Philile,
Thank you for taking the time to write to us about your MTN query.
Please note that due our retentions team was in contact with you and has processed a credit to your account.
We are unable to proceed with a collection and cancellation.
Should you require a cancellation, you may contact MTN on 083135.
Case No: RCO296965
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
Please note that due our retentions team was in contact with you and has processed a credit to your account.
We are unable to proceed with a collection and cancellation.
Should you require a cancellation, you may contact MTN on 083135.
Case No: RCO296965
Regards,
The Rewardsco Team
pS
philile S's updateReviewer Update
06 Feb 2023, 10:55I did that already and Mtn said they cannot touch my profile since it’s on pre cancellation,I should contact Rewards Co and I’m not getting assisted with anything I even went to the store at Mtn . Rewards Co sold me the router on false information and even took the wrong adress that is why that router never had internet connectivity now yall are hiding behind that credit you did as if you were doing me a favor yet the guy who did that said it is because the router never worked. I need the way forward please 😡
The router is not working!
No internet connectivity!
Mtn said they cannot help in any way I should contact RewardsCo!
I need that contract cancelled on the terms I was told when I took the contract Please!
The router is not working!
No internet connectivity!
Mtn said they cannot help in any way I should contact RewardsCo!
I need that contract cancelled on the terms I was told when I took the contract Please!
pS
philile S's update06 Feb 2023, 10:55
Reviewer Update
I did that already and Mtn said they cannot touch my profile since it’s on pre cancellation,I should contact Rewards Co and I’m not getting assisted with anything I even went to the store at Mtn . Rewards Co sold me the router on false information and even took the wrong adress that is why that router never had internet connectivity now yall are hiding behind that credit you did as if you were doing me a favor yet the guy who did that said it is because the router never worked. I need the way forward please 😡
The router is not working!
No internet connectivity!
Mtn said they cannot help in any way I should contact RewardsCo!
I need that contract cancelled on the terms I was told when I took the contract Please!
The router is not working!
No internet connectivity!
Mtn said they cannot help in any way I should contact RewardsCo!
I need that contract cancelled on the terms I was told when I took the contract Please!
Rewardsco.com's replyOfficial
16 Feb 2023, 11:51Hi Philile,
Trust you are well.
Please note that your MTN collection is currently in-progress.
Once the device is collected and returned to the MTN warehouse, a cancellation will be submitted.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN collection is currently in-progress.
Once the device is collected and returned to the MTN warehouse, a cancellation will be submitted.
Regards,
The Rewardsco Team
Rewardsco.com's reply16 Feb 2023, 11:51
Official
Hi Philile,
Trust you are well.
Please note that your MTN collection is currently in-progress.
Once the device is collected and returned to the MTN warehouse, a cancellation will be submitted.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN collection is currently in-progress.
Once the device is collected and returned to the MTN warehouse, a cancellation will be submitted.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
06 Apr 2023, 11:31Good Day Philile,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Apr 2023, 11:31
Official
Good Day Philile,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team