SI
Sachin I
1 reviews | Active since Feb 2021
28 Apr 2023, 17:04
Dishonest
I was contacted on Wednesday 26.04.23 by whom I now find out was RewardsCo but identified themselves as Vodacom upgrades.
Further, the device & terms that were confirmed to me were as follows, upgrade to an iPhone 14 Pro Max, 1TB, deep purple on a Red VIP 20G contract with my existing contract handset instalments for the remaining 3 months of my current contract to be wavered along with the upgrade fee. These were further confirmed by Rewards Co floor manager, Simone.
Upon contacting Vodacom I have been informed otherwise. It?s an iPhone 14 Pro not max and no instalments will be wavered.
This is not misleading but rather blatant lying.
Please cancel this upgrade request immediately.
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Rewardsco.com's replyOfficial
28 Apr 2023, 20:46Hi Sachin ,
Thank you for taking the time to write to us about your Vodacom cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO387498.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO387498.
Regards,
The Rewardsco Team
Rewardsco.com's reply28 Apr 2023, 20:46
Official
Hi Sachin ,
Thank you for taking the time to write to us about your Vodacom cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO387498.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO387498.
Regards,
The Rewardsco Team