SP
Sonja P
1 reviews | Active since Jun 2010
13 Dec 2022, 15:52
Disgusting behaviour
An agent phoned me today, for the 3rd time, and stated I was preselected for a special deal from Vodacom. I told her that was not true and hung up the phone. She then sent me an SMS stating my quote had been approved and my parcel was on its way. This was clearly intended to cause me concern. It is bullying and ************. Disgusting behaviour. The number they called was ***
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
13 Dec 2022, 16:26Good day Sonja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO317917
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO317917
Regards,
The Rewardsco Team
Rewardsco.com's reply13 Dec 2022, 16:26
Official
Good day Sonja,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO317917
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO317917
Regards,
The Rewardsco Team
SP
Sonja P's updateReviewer Update
13 Dec 2022, 16:30Good day
It is not an MTN query, it is a Vodacom query.
I would appreciate a reply.
Kind regards Sonja
It is not an MTN query, it is a Vodacom query.
I would appreciate a reply.
Kind regards Sonja
SP
Sonja P's update13 Dec 2022, 16:30
Reviewer Update
Good day
It is not an MTN query, it is a Vodacom query.
I would appreciate a reply.
Kind regards Sonja
It is not an MTN query, it is a Vodacom query.
I would appreciate a reply.
Kind regards Sonja
Rewardsco.com's replyOfficial
13 Dec 2022, 16:57Hi Sonja,
We do apologize for the above.
This has been escalated to our Vodacom team.
Regards,
The Rewardsco Team
We do apologize for the above.
This has been escalated to our Vodacom team.
Regards,
The Rewardsco Team
Rewardsco.com's reply13 Dec 2022, 16:57
Official
Hi Sonja,
We do apologize for the above.
This has been escalated to our Vodacom team.
Regards,
The Rewardsco Team
We do apologize for the above.
This has been escalated to our Vodacom team.
Regards,
The Rewardsco Team
SP
Sonja P's updateReviewer Update
13 Dec 2022, 18:59I have now been sent another SMS:
Hi, Thank you for choosing Vodacom for your new line. For terms and conditions of this contract, click here: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. Further together. Vodacom.
There is clearly been ********** activity by one of your agents. Please advise urgently. I would also like to know the name of the agent.
Hi, Thank you for choosing Vodacom for your new line. For terms and conditions of this contract, click here: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. Further together. Vodacom.
There is clearly been ********** activity by one of your agents. Please advise urgently. I would also like to know the name of the agent.
SP
Sonja P's update13 Dec 2022, 18:59
Reviewer Update
I have now been sent another SMS:
Hi, Thank you for choosing Vodacom for your new line. For terms and conditions of this contract, click here: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. Further together. Vodacom.
There is clearly been ********** activity by one of your agents. Please advise urgently. I would also like to know the name of the agent.
Hi, Thank you for choosing Vodacom for your new line. For terms and conditions of this contract, click here: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. Further together. Vodacom.
There is clearly been ********** activity by one of your agents. Please advise urgently. I would also like to know the name of the agent.
Rewardsco.com's replyOfficial
14 Dec 2022, 16:20Hi Sonja,
Trust you are well.
Please note that the order is with RAM couriers, therefore, a request has been sent to RAM to stop delivery. Once the order is returned to the Vodacom warehouse, your application will be cancelled.
Should you receive a call from RAM or should RAM come out to you to proceed with delivery, you may reject the order upon delivery.
Due to the sales agent processing the order without your consent, an internal investigation has been logged, the sales agent will be addressed accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the order is with RAM couriers, therefore, a request has been sent to RAM to stop delivery. Once the order is returned to the Vodacom warehouse, your application will be cancelled.
Should you receive a call from RAM or should RAM come out to you to proceed with delivery, you may reject the order upon delivery.
Due to the sales agent processing the order without your consent, an internal investigation has been logged, the sales agent will be addressed accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Dec 2022, 16:20
Official
Hi Sonja,
Trust you are well.
Please note that the order is with RAM couriers, therefore, a request has been sent to RAM to stop delivery. Once the order is returned to the Vodacom warehouse, your application will be cancelled.
Should you receive a call from RAM or should RAM come out to you to proceed with delivery, you may reject the order upon delivery.
Due to the sales agent processing the order without your consent, an internal investigation has been logged, the sales agent will be addressed accordingly.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the order is with RAM couriers, therefore, a request has been sent to RAM to stop delivery. Once the order is returned to the Vodacom warehouse, your application will be cancelled.
Should you receive a call from RAM or should RAM come out to you to proceed with delivery, you may reject the order upon delivery.
Due to the sales agent processing the order without your consent, an internal investigation has been logged, the sales agent will be addressed accordingly.
Regards,
The Rewardsco Team
SP
Sonja P's updateReviewer Update
14 Dec 2022, 16:24Thank you for taking the time to sort this out. I would like a name of the agent please. I am opening a case of ***** against her at the police station. This kind of theft and ***** has to stop in this country.
SP
Sonja P's update14 Dec 2022, 16:24
Reviewer Update
Thank you for taking the time to sort this out. I would like a name of the agent please. I am opening a case of ***** against her at the police station. This kind of theft and ***** has to stop in this country.
Rewardsco.com's replyOfficial
14 Dec 2022, 16:28You are welcome.
Yes, we will provide you with the name of the sales agent once the internal investigation is complete.
Yes, we will provide you with the name of the sales agent once the internal investigation is complete.
Rewardsco.com's reply14 Dec 2022, 16:28
Official
You are welcome.
Yes, we will provide you with the name of the sales agent once the internal investigation is complete.
Yes, we will provide you with the name of the sales agent once the internal investigation is complete.
SP
Sonja P's updateReviewer Update
21 Dec 2022, 10:07Good day
Please could you advise me of the progress of this case and the name of the agent?
Thank you
Please could you advise me of the progress of this case and the name of the agent?
Thank you
SP
Sonja P's update21 Dec 2022, 10:07
Reviewer Update
Good day
Please could you advise me of the progress of this case and the name of the agent?
Thank you
Please could you advise me of the progress of this case and the name of the agent?
Thank you
Rewardsco.com's replyOfficial
06 Jan 2023, 16:07Hi Sonja,
Trust you are well.
Please note that the order that was processed by Rewardsco has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the order that was processed by Rewardsco has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Jan 2023, 16:07
Official
Hi Sonja,
Trust you are well.
Please note that the order that was processed by Rewardsco has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the order that was processed by Rewardsco has been cancelled.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team